---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create or modify an appointment booking application configuration

# Create or modify an appointment booking application configuration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Create or modify an appointment booking configuration for an application. The
information stored in this configuration applies to all the services within that
application.

## Before you begin

Role required: admin

## About this task

Application configurations enable booking appointments directly for work orders and work order tasks.

Application configurations apply to the entire application and all its services. Field Service Management provides default application-level configurations, known as the Field Service Order Configuration
and Field Service Task Configuration. You can modify these default configurations or use them as templates to create new configurations.

## Procedure

1. Navigate to AllAppointment BookingAppointment Booking Configuration.
2. To create a new configuration, click New.  
   To modify a configuration, click the configuration name.
3. In the Appointment Booking Configuration form, fill in or modify the following fields as needed.  
   {#appt-booking-create-app-config__table_vst_5nf_2r__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the application configuration. |
   | Task Table | Appointments are created for the tasks in the selected table. |
   | Availability Method | Use one of the methods to determine appointment availability. The selection depends on the Field Service Management configuration setting in the Assignment method for tasks field: * Number of appointments per slot: Define a specific number of appointments per time slot. Use this availability method if the task assignment method is set to manually. * Scripted: Use the Field Service Management configuration setting to determine availability if the task assignment method is set to using auto assignment or dynamic scheduling. This is the default setting. * Based on capacity: Determine appointments based on the capacity defined in the capacity management settings. For more information, see [Create a capacity assignment](https://www.servicenow.com/docs/Kmw1ya2pi01h8XRT00vIEw "Create the assignment of work based on the selected source, such as agent schedules, tasks, or hours.") This option is available when the Task Table is selected as work_order and Field Service Capacity and Reservations Management plugin is installed. {#appt-booking-create-app-config__ul_dft_rws_3bb} |
   | Advanced Calendar view for Portal | Option to display advanced calendar view for available appointments in the [Select Appointment window](https://www.servicenow.com/docs/vaov4dB2Mx5FqgNj1gi_Sg "To book or reschedule an appointment for a service, use the Select Appointment pop-up window to see what time slots are available, choose your preferred day and time, and then submit your appointment request.") on your portal. This view displays appointments categorized in different time slots of the day, such as Morning, Afternoon, and Evening. |
   | Active | Activates the application configuration and enables appointment booking. |
   | Auto acceptance | If the Field Service Management configuration setting for Process lifecycle is set to task-driven, an agent must accept or reject an assigned task. Enable the Auto acceptance check box to override this configuration setting for appointment booking. |
   | Calendar View | Display available appointments in the [Select Appointment window](https://www.servicenow.com/docs/vaov4dB2Mx5FqgNj1gi_Sg "To book or reschedule an appointment for a service, use the Select Appointment pop-up window to see what time slots are available, choose your preferred day and time, and then submit your appointment request.") on the Customer or Consumer Service Portal for a single day or for a week. |
   | Script | The script used to determine the number of available appointments. |
   [Table 1. Appointment booking application configuration fields]

   {#appt-booking-create-app-config__table_vst_5nf_2r}
4. Click Submit.
{#appt-booking-create-app-config__steps_c2w_zpm_fbb}

## Result

The application configuration is created or modified.

## What to do next

Create service configurations for each of the services available to the customers. For more information, see, [Create or modify an appointment booking service configuration](https://www.servicenow.com/docs/uvT686QCSwAt1YfiUVwIZw "Create or modify an appointment booking configuration for a service within an application that is provided to customers.").

*[\>]: and then