---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Example - configure dynamic scheduling to ignore excluded technicians

# Example - configure dynamic scheduling to ignore excluded technicians {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add dynamic scheduling task filters to ensure that work order tasks are not assigned
to agents who are excluded from the customer account.

## Before you begin

Ensure that dynamic scheduling is selected as assignment method for tasks.

Role required: wm_dispatcher, wm_manager, wm_admin

## About this task

Dispatchers or managers can override exclusions at any time by manually assigning work order tasks to excluded technicians. A warning message appears that the work order task has been assigned to an excluded agent.

## Procedure

1. Navigate to AllDynamic Scheduling AdministrationConfiguration.
2. Select Work OrderTask Dynamic Scheduling Config.
3. On the Task Filters tab, add the Ignore Excluded Technician criterion to the task filters.  
   For information on adding criteria to a task filter, see [Create a task filter for dynamic scheduling](https://www.servicenow.com/docs/DSYOenpk6ErA3bURWnHN5g "Task filters allow you to define criteria for selecting and assigning tasks to the most suitable agents using dynamic scheduling.")
4. Select Update.  
   The dynamic scheduling matching criteria screens out the excluded agents from a particular account when the work order tasks are assigned using any of the following methods:
   * [Auto assignment](https://www.servicenow.com/docs/cd59h0urav3sm0FLjyHxBw "Dispatchers can select multiple tasks on which to run dynamic scheduling.")
   * [Managing appointments in Field Service Management](https://www.servicenow.com/docs/qM~76V~xW93WzmMoZN4yZQ "Book, reschedule, and cancel appointments for available services.")
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**Related tasks**   

* [Configure Field Service Management to use dynamic scheduling](https://www.servicenow.com/docs/KMsp0PfSenxRxFTDFN8ToA "Select dynamic scheduling to automatically schedule and dispatch work order tasks.")
* [Create a task filter](https://www.servicenow.com/docs/DSYOenpk6ErA3bURWnHN5g "Task filters allow you to define criteria for selecting and assigning tasks to the most suitable agents using dynamic scheduling.")
* [Exclude Field Service agents from being assigned work order tasks](https://www.servicenow.com/docs/tjz4kwmIg5iX65qmXHNLMg "Exclude Field Service agents from being assigned work order tasks with dynamic scheduling, or Schedule Optimization.")

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