---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Offboard agents on the Field Service Contractor Portal

# Offboard agents on the Field Service Contractor Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Offboard agents of the contractor company to terminate their services.

## Before you begin

Before offboarding an agent, ensure that agents do not have items pending with the following status:

* Tasks in the Work In Progress state.
* Transfer orders in the In Transit state
* Parts in the In Stock state or Pending Transfer sub state in their personal stockroom.
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Role required: wm_ext_manager

## Procedure

1. Navigate to AllField Service Contractor PortalAgents.
2. From the Service Organization External Staffs list, select the agent that you want to offboard.
3. Click Offboard Agent.

## Result

The agent is offboarded successfully.  
After receiving the offboarding request:

* Assigned and accepted tasks from the agent's work list are reassigned to the manager who initiated the offboarding request.
* The offboarding agent cannot be assigned new tasks
* New transfer orders cannot be created in the agent's personal stockroom
* The agent cannot log in to the Field Service Contractor Portal.
* Email or SMS notifications are no longer sent to the agent.
* The agent is automatically removed from the additional manager role and responsibilities.
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