---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Workforce Optimization for Field Service Manager Workspace dashboard

# Workforce Optimization for Field Service Manager Workspace
dashboard {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Monitor your teams' work and organizational performance using Workforce Optimization for Field Service. Stay on top of the status of the tasks your
teams are working on at a given time.

## End user and roles {#wfo-fsm-manager-wrkspc-dashboard__section_l5n_v4s_cwb}

{#wfo-fsm-manager-wrkspc-dashboard__table_ov2_tj4_2fb__entry__2}

| End user and goal | Required role |
|-|-|
| As a workspace manager, you can do the following: * Analyze the work order tasks your team is currently working on or tasks that have not yet been assigned. * Monitor tasks with SLAs that have been breached, escalated, or not been open for 30 days. * Track a team's work, chats, and work assignments to analyze the performance of your whole organization. {#wfo-fsm-manager-wrkspc-dashboard__ul_ev2_rfp_kmb} | sn_wfo_fsm.manager |
[ ]

{#wfo-fsm-manager-wrkspc-dashboard__table_ov2_tj4_2fb}

## Access the Manager Workspace dashboard {#wfo-fsm-manager-wrkspc-dashboard__section_n5n_v4s_cwb}

To open the dashboard, navigate to AllWorkspacesManager Workspace.

## Use cases {#wfo-fsm-manager-wrkspc-dashboard__section_o5n_v4s_cwb}

{#wfo-fsm-manager-wrkspc-dashboard__table_p5n_v4s_cwb__entry__2}

| User | Dashboard use |
|-|-|
| Manager | Monitor the work of your agents when you start your day, view reports that need your attention, and navigate to the tasks on which you want to take action. Analyze the performance of a specific team for a desired time period. |
[ ]

{#wfo-fsm-manager-wrkspc-dashboard__table_p5n_v4s_cwb}

## Indicators {#wfo-fsm-manager-wrkspc-dashboard__section_q5n_v4s_cwb}

Manager Workspace offers the following indicators:

Open work orders
:   Displays the number of open work orders.

Mean time to resolve work orders
:   Displays the average number of days required to resolve work orders

% Productive time for tasks
:   Displays the percentage of productive time and how much it has increased or
    decreased for a specified period.

% Agent utilization for tasks
:   Displays the percentage of agent utilization and displays how much it has increased
    or decreased for a specified period.

## Breakdowns {#wfo-fsm-manager-wrkspc-dashboard__section_r5n_v4s_cwb}

Manager Workspace includes the following breakdowns:

* Assignment Group
* Date Range
{#wfo-fsm-manager-wrkspc-dashboard__ul_s5n_v4s_cwb}

## Data visualizations {#wfo-fsm-manager-wrkspc-dashboard__section_t5n_v4s_cwb}

Manager Workspace provides the following visualizations.{#wfo-fsm-manager-wrkspc-dashboard__table_u5n_v4s_cwb__entry__3}

| Title | Type | Description |
|-|-|-|
| Tasks by SLA | Single Score ![]() | Number of breached and cancelled tasks. |
| Tasks by priority | Single Score ![]() | Number of critical and high priority tasks. |
| Pending approval | Single Score ![]() | Number of approval requests and requests that are due today. |
| Closed work orders | Stacked bar chart | Displays the work orders that were closed by agents. |
| Weekly new vs. closed work orders | Line and Stacked bar chart | Displays the new and closed work orders that were assigned to the assignment group by week. |
| Planned vs actual task duration | Stacked bar chart | Displays the planned duration for the job and the duration taken to finish. |
| Weekly variance from total planned duration | Line and Stacked bar chart | Displays the weekly variance from the total planned duration. |
| Active Agent Status | Single Score ![]() | Displays the number of agents and their statuses. |
| Active Work order tasks | Single Score ![]() | Displays the number of active tasks and their statuses. |
| Top assignment groups | Donut ![]() | Displays the number of active work order tasks and how many tasks each assignment group has. |
| Pending tasks by status | Donut ![]() | Displays the number of pending tasks and a breakdown of pending tasks according to status, such as Draft and Pending Dispatch. |
| Active Tasks by status | Donut ![]() | Displays the number of active tasks and a break down of active tasks according to status, such as Accepted, Assigned, and Work in Progress. |
| Tasks by closure status | Donut ![]() | Displays the number of closed tasks and a breakdown of closed tasks according to status, such as Closed Incomplete, Closed Complete, and Cancelled. |
| Tasks by status | List | Displays the list of active tasks by status. |
[ ]

{#wfo-fsm-manager-wrkspc-dashboard__table_u5n_v4s_cwb}

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