---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate Field Service Management Customer Experience

# Activate Field Service Management Customer Experience {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Field Service Management Customer Experience plugin
(com.snc.fsm_customer_experience) to use the Customer Experience feature with Field Service Management.

## Before you begin

Role required: wm_admin

## About this task

The Field Service Management - Customer Experience plugin
(com.snc.fsm_customer_experience) includes demo data and activates these related
plugins if they are not already active.
{#activate-customer-experience-fsm__table_xcn_jxw_jyb__entry__2}

| Plugin | Description |
|-|-|
| Customer Service with Field Service Management. \[com.snc.csm_fsm_integration\]. | Provides an integration between the Customer Service Management and Field Service Management applications. |
| Notify - Twilio Direct Driver \[com.snc.notify.twilio_direct\]. | Provides APIs and workflow activities for applications to handle various notification features, such as SMS. |
[Table 1. Plugins for Field Service Management Customer Experience]

{#activate-customer-experience-fsm__table_xcn_jxw_jyb}  
Field Service Management Customer Experience requires the following plugins. Ensure that these plugins are activated before you install Field Service Management Customer Experience.

Notify
:   Provides support for enabling and configuring customer SMS and email
notifications For more information about activating Notify, see [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).  
The following items are installed with Field Service Management Customer Experience:

* Tables
* Properties
* Business rules

{#activate-customer-experience-fsm__ul_cnz_x1v_brb}For more information, see [Customer Experience components](https://www.servicenow.com/docs/W8aHWw2_aoHwkOkPeQLaAA "Several types of components are installed with the Customer Experience feature, including properties, tables, and business rules.").

## Procedure

1. Navigate to AllApplicationSystem DefinitionPlugins.
2. Search for the plugin com.snc.fsm_customer_experience.
3. Click Activate.

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