---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring Field Service Quality Management

# Configuring Field Service Quality Management {#ariaid-title1}

Field Service Quality Management allows organizations to review work order tasks. It introduces the "Reviewer" role, who can review tasks and provide feedback. Reviewers can close tasks or send tasks back to agents when more
information is needed.
**Related concepts**   

* [Field Service Quality Management](https://www.servicenow.com/docs/KoZOGTfEOiPpZA__0K4VCQ "Field Service Quality Management allows reviewers to check work order tasks before they are closed.")  
**Related tasks**   

* [Review a task](https://www.servicenow.com/docs/5p1XJQBiXhe9HIPcoKUbQw "As a reviewer, review the details of a work order task. If the details are sufficient, you can close the task. If more information is required, send the task back to the agent so they can add the requested details.")
* [Respond to a reviewed task](https://www.servicenow.com/docs/j5hn78cZhiOwphIjDHjssA#respond-task-review-mobile "Respond to a task that was sent back to you for review. Update the work order task with the requested details and submit the task back to reviewer.")  
**Related reference**   

* [Field Service Quality Management components](https://www.servicenow.com/docs/lpZHqfKGTTHIGvSo312UGQ "Several types of components are installed with the activation of the Field Service Quality Management feature including tables, substates, and roles.")