---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Suspend and resume SLA timing from a work order task

# Suspend and resume SLA timing from a work order task {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Pause and resume the timing on a work order SLA from a work order task.

## Before you begin

Role required: wm_admin, wm_qualifier, wm_dispatcher, wm_agent, or a combination
role

## About this task

This is useful for agents because it enables them to suspend the timing on the parent work order if they're waiting for information or for others to perform actions.

## Procedure

1. Navigate to a work order task with an SLA using the path visible to your role:  
   * Field ServiceWork OrderWork Order Tasks with SLAs
   * Field ServiceWork OrderMy Work Order Tasks
   * Field ServiceWork OrderAssigned to me
   {#t_SpndRsmSLATimingWOTsk__ul_wjf_r41_mr}
2. Select an active work order task.
3. Add a work note explaining why you're suspending the work order.
4. Under Related Links, select Suspend Work Order.  
   The system sets the Stage of the SLA to Paused.
5. Select Resume Work Order to restart the SLA.  
   The system resets the SLA to its previous stage.

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