---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Creating a card disputes case request from the service catalog

# Creating a card disputes case request from the service catalog {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a card disputes case request from the Customer or Consumer Service Portals by navigating the service catalog.

## Before you begin

Role required: sn_customerservice.consumer or sn_customerservice.customer

## Procedure

1. Create a request by going to either the portal landing page or the portal menu header and then doing one of the following actions.

   | Option | Description |
   | Request Something | On the portal landing page, select the Request Something link. |
   | Requests | In the portal menu header, navigate to RequestsRequest Something. |
   |-|-|

   {#create-an-onboarding-request-from-the-service-catalog__choicetable_vsj_nl4_21c}
2. Browse the service catalog and select SupportReport a dispute.  
   You can also use the category filters to filter the available items or search the catalog.
3. In the card disputes case intake page, fill in the information that is related to the request.  
   For more information on the various stages of the card disputes case within the playbook, see [Dispute workflows](https://www.servicenow.com/docs/6Rupuzl0mj9_UBUVTasQ3Q "As a card dispute agent or agent connector, you can work on a credit or debit card dispute cases by investigating and resolving dispute requests for cardholders.")
4. Select Submit.
{#create-an-onboarding-request-from-the-service-catalog__steps_kw4_5pk_bcc}

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