---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Exploring the Dispute Rules Content Pack for Mastercard

# Exploring the Dispute Rules Content Pack for Mastercard {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how the Dispute Rules Content Pack for Mastercard application uses dispute mapping to ensure that your organization can properly categorize and process disputes.

## Dispute Rules Content Pack for Mastercard overview {#exploring-the-dispute-rules-content-pack-for-mastercard__section_xhn_4nb_mbc}

The Dispute Rules Content Pack for Mastercard application enables your agents to intake dispute-related information for various dispute categories, identify the reason code for the disputed transactions, and determine the
eligibility for the disputed transactions. Your agents can do all these tasks by using the dispute rules and guidelines in the Mastercard Chargeback Guide.

## Dispute Rules Content Pack for Mastercard benefits {#exploring-the-dispute-rules-content-pack-for-mastercard__section_b3n_4nb_mbc}

Some of the key benefits of using Dispute Rules Content Pack for Mastercard are:

* Disputes are effectively managed and resolved by the agents.
* Dispute cases are thoroughly reviewed and analyzed for optimal outcomes.
* Mastercard dispute rules and guidelines are accurately applied by the agents.
* Collaborative efforts with customers ensure that the required documentation is completed.
* Disputes are categorized for accurate processing.
* Chargeback eligibility is determined based on the Mastercard Chargeback rules.
{#exploring-the-dispute-rules-content-pack-for-mastercard__ul_sg3_chb_4bc}