---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Exploring the Dispute Rules Content Pack for Visa

# Exploring the Dispute Rules Content Pack for Visa {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how the Dispute Rules Content Pack for Visa application leverages questionnaire and mapping to ensure proper categorisation and processing of disputes.

## Overview of Dispute Rules Content Pack for Visa {#exploring-the-dispute-rules-content-pack-for-visa__section_rsy_l5v_tzb}

The Dispute Rules Content Pack for Visa application:

* Provides an intake questionnaire for Visa card related disputes and guides on the dispute reason code for the disputed transactions.
* Determines eligibility for the disputed transactions based on the Visa Core Rules and Visa Product and Service Rules.
{#exploring-the-dispute-rules-content-pack-for-visa__ul_jwv_4mr_21c}

The Dispute Rules Content Pack for Visa contains the latest chargeback eligibility rules as of the August store release.

## Key benefits {#exploring-the-dispute-rules-content-pack-for-visa__section_vsy_l5v_tzb}

The Visa questionnaires ensure that accurate information is collected upfront, improving efficiency and minimizing back-and-forth communications with the customer.

Pre-built eligibility guidance enables agents to quickly assess the expected outcome of a dispute, which avoids unnecessary fees while improving agent productivity.