---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Work on a quality control task for a complaint case

# Work on a quality control task for a complaint case {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Work on a quality control task to review the complaint details and complaint agent's
response for the case. You can approve or reject the task based on your review.

## Before you begin

Role required: sn_bom_compl.quality_agent

## About this task

If the complaint case has a potential regulatory impact, a quality control approval
is required. The workflow generates a quality control task for the same.

## Procedure

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Click the lists icon (![lists icon.]()).
3. In the Lists tab, under Quality control tasks, open the task list.
   * For your assigned tasks, click Assigned to me.
   * For all quality control tasks, click All.
   {#work-fso-quality-control-task__choices_xbp_ycm_gmb}
4. In the list, select the task that you want to work on.  
   To work on a task that is not assigned to you yet, assign it to yourself by clicking Assign to me.
5. Review the complaint agent's response for the complaint case.
6. **Optional:** In the Work notes field, enter any comments that are related to your findings.
7. Click Approve to approve or Reject to reject the response.

## Result

* If approved, the task moves to the Closed Complete state.
* If rejected, the task moves to the Rejected state and complaint agent can draft a new response for the case.
{#work-fso-quality-control-task__ul_al3_ttr_ymb}

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