---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Loan Drawdown workflow

# Loan Drawdown workflow {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how bank agents, using the Loan Drawdown workflow, resolve a loan service request
for disbursement of the drawdown amount from a line of credit that has been pre-approved. The
workflow applies to business loans only.

A drawdown is related to the line of credit facilities that allows the borrower to obtain funds
from a credit line during a loan period. A drawdown refers to each amount that the
borrower accesses from the line of credit facility.  
The following diagram shows how the application helps bank agents resolve a Loan Drawdown service request.Figure 1. Loan Drawdown workflow

The following workflow routes the case and tasks for a Loan Drawdown service request to agents
in different departments. The agents log in to Workspace to work on the tasks in their queue.

As a loan contributor, requester, or customer

:   A loan contributor or a requester submits a Loan Drawdown service request on behalf of a customer. A customer (account or contact) can directly submit a
    request through the Customer Service Portal or another self-service
    portal.

    A case is initiated based on the request type.

As back-office agents
:   After the case is initiated and an agent updates the case details, a workflow is triggered
    automatically. The assignment rules route the associated tasks to the
    appropriate back-office teams.

    1. A loan agent reviews the case details and adds additional details, if any. The workflow generates a loan authorization task for the loan
       agent.

    2. A loan authorizer (loan agent) reviews the case details and approves it. The workflow creates two tasks: an outbound document verification task and a loan task to disburse the drawdown amount.

       The document
       processor service determines the documents that must be verified for the request.
    3. A loan agent works on the loan disbursement task and releases the drawdown amount to the borrower.
    {#loan-drawdown-workflow__ol_qsl_rlp_5nb}

After the case is complete, its state and stage are set to Closed Complete and the work notes
are updated. A customer can view the status of the case from the Customer Service Portal
or another self-service portal.