---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Partial Prepayment loan workflow

# Partial Prepayment loan workflow {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Learn how bank agents, using the Partial Prepayment loan workflow, resolve a service
request for a partial prepayment of an outstanding loan with the bank before its maturity. The
workflow applies to both business and personal loan service requests.  
A partial prepayment is directly applied to the outstanding principal component of the loan. The customer is typically given an option to restructure the repayment on the remaining balance in one of the following ways:

* Continue with the present repayment, which is higher and results in the early closure of the loan
* Retain the current loan term, which means that the repayment amount gets recomputed and is spread across the pending loan term
{#partial-prepayment-loan-workflow__ul_uy4_byn_5nb}  
The following diagram shows how the application helps bank agents resolve a Partial Prepayment service request.Figure 1. Partial Prepayment loan workflow

The following workflow routes the case and tasks for a Partial Prepayment service request to
agents in different departments. The agents log in to the Workspace to work on the tasks in their queue.

As a loan contributor, requester, or customer
:   A contributor or a requester submits a Partial Prepayment loan service request on behalf
    of a customer.  
    A customer (consumer or contact) can directly submit a request from the Customer Service Portal, Consumer Service Portal, or another self-service portal.  
    Note:  
    For consumers to submit a request using the Consumer Service Portal, you must have the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal) activated.

    A case is
    initiated based on the request type.

As back-office agents
:   After the case is initiated and an agent updates the case details, a workflow is
    triggered automatically. The assignment rules route the associated tasks to the
    appropriate back-office teams.

    1. A loan agent reviews the case details and adds additional details, such as the fee. The document processor service determines the documents that must be verified
       for the request. The workflow automatically generates an inbound document
       verification task for the document agent.

    2. A document agent works on the inbound document verification task to verify each document that is listed in the task. If required, this agent can request for a deferment of a specific document.The workflow generates a loan authorization task
       for the loan agent.

    3. A loan authorizer (loan agent) reviews the case details and approves it.
    4. A loan agent works on the loan update task and updates the loan account in the banking system. If the bank has enabled an integration, the loan account could also
       get automatically updated in the core banking system.

    {#partial-prepayment-loan-workflow__ol_qsl_rlp_5nb}

After the case is complete, its state and the stage are set to Closed Complete and the work
notes are updated. A customer can view the status of the case from the Customer or Consumer
Service Portal or another self-service portal.