---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Individual Life Servicing

# Individual Life Servicing {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Individual Life Servicing application (sn_ins_indiv_life) gives your organization the tools to quickly update and maintain individual life and disability insurance
policies.

## Request apps on the Store {#individual-life-servicing__id_bcn_f2q_snb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#individual-life-servicing__inline-send-to-store}

|-|-|-|
| [Explore ![]() Learn about how customers, insurance agents, and policy processors use Individual Life Servicing.](aFZMWyG55Jl24hqDWi9EeQ "Contributors, processors, and underwriters can manage individual life and disability insurance policies, creating cases to initiate and complete insurance workflow tasks.") | [Set up ![]() Set up Individual Life Servicing](yPYhzvFzRGlYtYb1Vv2Y8Q "You can install the Individual Life Servicing application (sn_ins_indiv_life) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.") | [Request ![]() Submit insurance policy service requests.](m08fogxH4BHR88U5aXdV2Q "A processor or contributor can begin the policy request process by creating an individual life case on behalf of your customer.") |
| [Resolve ![]() Resolve policy service requests via cases and tasks.](pnfIWJ90olpgbTc8N61tew "Work on an individual life case to review policy information, ensure that any outstanding tasks are completed, and complete the policy service request.") | [Analytics and Reporting ![]() Monitor key statistics and track performance with preconfigured dashboard.](NoAKeVkvNP0phNYZNmEUTQ "Individual Life Servicing contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.") | [Process Mining ![]() Visualize process and identify improvement opportunities.](xzVUz5RIwLW6puDpWH3hOg "The Financial Services Operations Process Mining Content Pack has preconfigured Process Mining models for Financial Services Operations processes that help analysts and process owners analyze how effective their business processes are.") |
| [Reference ![]() Get details about components such as roles, tables, plugins, and store applications that are installed.](g4k5UWZTxyJnwYSKMJHevw "Several types of components are installed with activation of the Individual Life Servicing plugin, including tables and user roles.") |   |   |
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