---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Link the insurance product model and claim case service definition

# Link the insurance product model and claim case service definition {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 10, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Link the insurance product model and claim case service definition by using the Insurance claims application. Without this link, the system doesn't know which policies are relevant to the case service definition.

## Before you begin

Set the application scope of your instance to Insurance claims.

Role required: admin

## About this task

After creating an insurance product model and a claim case service definition, you must create a link between them. By linking the claim case service definition to the product model, you can help to ensure that the policies
that are connected to the insurance product model are available for selection. This claim creation process helps to ensure that all claims are accurately tied to the appropriate policies and coverages.

## Procedure

1. Navigate to AllInsurance claimsAdministrationService definition.
2. Open the service definition that you wish to link.
3. In the Product Service Relationships related list, select New.
4. In the Product field, select the insurance product model that you want to link.
5. Select Submit.  
   You can associate multiple product models to a case service definition. For example, you might associate multiple products if you have a commercial product model.

## What to do next

Associate another product model by repeating steps 3--5.

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