---
sourceDocument: Xanadu Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/financial-services-operations

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Assign roles for Intelligent Servicing for Fraud users

# Assign roles for Intelligent Servicing for Fraud users {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assign roles to control access to features, capabilities, and data in the Intelligent Servicing for Fraud application.

## Before you begin

Role required: sn_bom_fraud.admin or admin

## About this task

Users with the roles listed in the following table can use the Intelligent Servicing for Fraud application. {#assign-roles-for-intelligent-servicing-for-fraud-users__table_qzw_m3l_4pb__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| sn_bom_fraud.admin | Creates, reads, updates, and deletes (CRUD) operations on fraud cases. | * decision_table_admin * sn_bom.service_definition_admin * sn_bom_fraud.agent * sn_doc_processor.admin {#assign-roles-for-intelligent-servicing-for-fraud-users__ul_d3z_p5z_vdb} |
| sn_bom_fraud.agent | Accesses and views fraud data as a fraud agent. | * sn_doc_processor.agent * sn_bom.customer_data_viewer * sn_bom.account_data_viewer * sn_bom.credit_card_account_viewer * sn_bom.b2b_agent * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer * sn_bom.b2c_agent {#assign-roles-for-intelligent-servicing-for-fraud-users__ul_jql_5g4_bwb} |
| sn_bom_fraud.viewer | Grants access to view fraud cases. | * sn_bom.service_definition_read * sn_bom.customer_data_viewer * sn_bom.account_data_viewer * sn_bom.credit_card_account_viewer * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer {#assign-roles-for-intelligent-servicing-for-fraud-users__ul_zfb_x34_bwb} |
| sn_bom_fraud.manager | Approves or rejects fraud cases. | sn_bom_fraud.agent |
| sn_bom_fraud.contributor | Creates a fraud case on behalf of the customer. | * sn_bom.account_viewer * sn_doc_processor.collector * sn_bom.ref_data_viewer * sn_bom.service_viewer * sn_bom.service_definition_read * sn_sla_definition_read * sn_bom.credit_card_account_viewer * sn_customerservice.csm_workspace_user * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer {#assign-roles-for-intelligent-servicing-for-fraud-users__ul_cpd_fj4_bwb} |
| sn_bom_fraud.agent_connector | Creates, views, and edits fraud cases and works with consumers to resolve cases. | * sn_doc_processor.agent * sn_sla_definition_read * sn_bom.customer_data_viewer * sn_bom.viewer * sn_bom.account_data_viewer * sn_bom.credit_card_account_viewer * sn_bom.agent * sn_bom.deposit_account_viewer * sn_bom.b2b_credit_card_account_viewer {#assign-roles-for-intelligent-servicing-for-fraud-users__ul_hqz_2k4_bwb} |
[Table 1. Roles for Intelligent Servicing for Fraud]

{#assign-roles-for-intelligent-servicing-for-fraud-users__table_qzw_m3l_4pb}

## Procedure

Assign roles to users and groups using the ServiceNow AI Platform user administration feature.

* To assign a role to a user, see [Assign a role to a
  user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).
* To assign a role to a group, see [Assign a role to a
  group](https://www.servicenow.com/docs/access?context=t_AssignRoleToGroup&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).
{#assign-roles-for-intelligent-servicing-for-fraud-users__choices_tjl_52j_xnb}