---
sourceDocument: Xanadu Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/governance-risk-compliance

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Using the compliance case overview related list

# Using the compliance case overview related list {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

The compliance case overview related list shows the details about a case. For example, you can see the description, state, schedule and milestones, case tasks, and issues that are related to a case in the GRC: Compliance Case Management application.  
The Compliance Case Management overview related list includes the following sections:

* Description
* State
* Case schedules and milestones
* Case tasks overview
* Tracking
* Attachments
{#compliance-case-overview__ul_f2r_zpm_mwb}

## Description section {#compliance-case-overview__section_yw1_fls_gwb}

The Description section includes the detailed information that you can fill in when you're creating a compliance case. For example, you can add the purpose, action being taken, time line, applicable rules and regulations, and
any relevant evidence or documents. By using this section, you can understand the context of the case and take the necessary steps to resolve it.

## State section {#compliance-case-overview__section_pr3_fls_gwb}

The State section includes the workflow states of a compliance case. For example in this section, you see various stages of the compliance case, such as New, Triage, Investigate, Resolve, Post case review, and Close. These
states determine the status of the case. A compliance case administrator can configure these states in the GRC: Compliance Case Management application. For more information, see [Create a state model to define the workflow states and transitions](https://www.servicenow.com/docs/qq5ZJ7T76~pcbHcEN~4xfw "Create a state model to define the workflow states and transition conditions for compliance case types and request types.").

## Case schedules and milestones section {#compliance-case-overview__section_mw3_fls_gwb}

The Case schedules and milestones section includes the details on all the milestones or events during the case life cycle in a time-line range. In this section, you can see an outline of the key events, such as the date when the case was reported, occurred, discovered, or closed. You can also filter the events to view the following options on the time-line range after you select the Show events option:

Case creation date
:   Date when the case was created.

Date of discovery
:   Date when the case was discovered.

Date of occurrence
:   Date when the case occurred.

Milestone
:   Dates related to the investigation remediation milestones.

Breach
:   Dates related to the breach analysis.

Today
:   Current date on the time line.

Case closure
:   Date when the case was closed or met the case closure service level agreement (SLA).

Case duration
:   Date when the case was created to the last milestone date.
The following example shows the options available after you select the Show events option.Figure 1. Case schedules milestones  
Note:  
The options that are displayed after you select the Show events option are limited to the events and milestones that are available for the case.

## Case tasks overview section {#compliance-case-overview__section_edj_fls_gwb}

The case task overview section includes the following subsections:

Tasks
:   Total number of case tasks, any overdue case tasks, and case tasks that are due in seven days.

Ongoing tasks by state
:   Number of active case tasks by the states.

Tasks by type
:   Number of active case tasks by the case type.

## Tracking section {#compliance-case-overview__section_s3j_fls_gwb}

The Tracking section displays the following information:

* Number of open issues for a compliance case
* Number of overdue issues
* Number of issues due in the next seven days
{#compliance-case-overview__ul_cfk_4ps_gwb}

## Attachments section {#compliance-case-overview__section_zsj_fls_gwb}

The Attachment section enables you to upload a file as an attachment to a case. In this section you can find all the attachments that have been added.