---
sourceDocument: Xanadu Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/governance-risk-compliance

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Sample end-to-end workflow for services

# Sample end-to-end workflow for services {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Configure an end-to-end workflow for the service to fetch the CSDM dependencies and red flags data to Operational Resilience. You must ensure that entities are generated and associated with pillars, and that the Main node configurations are set up before fetching the required data.

## Before you begin

Role required: sn_oper_res.manager

## About this task

For the configuration sequence and instructions in Operational Resilience, see [Configuring Operational Resilience](https://www.servicenow.com/docs/ME8~XhHcCStLrdbKpCzZ2A "Configure the Operational Resilience application to identify risks, failed controls, monitor services and processes, and ensure a complete resilience of your organization.").

For instructions on creating the Main node configuration records, see [Configure the Main node configurations](https://www.servicenow.com/docs/FmMETI1okDUhCbC7Qc6gOw "Create the Main node configuration record to fetch data into Operational Resilience for reporting. Main node configurations are available with the base system. You can use the existing Main node configurations or create new Main node configurations for your business needs.").

## Procedure

1. Download the Operational Resilience application in your instance.  
   For instructions on downloading the Operational Resilience application, see [Install Operational Resilience application](https://www.servicenow.com/docs/KYLdPhESa4lhKaSH09ixAQ "Install the GRC: Operational Resilience application from the ServiceNow Store and run it in your instance.").
2. Ensure that you have set up the pillars, entity types, entity filters and entities are generated.  
   Refer to the configuration instructions on the [Configuring Operational Resilience](https://www.servicenow.com/docs/ME8~XhHcCStLrdbKpCzZ2A "Configure the Operational Resilience application to identify risks, failed controls, monitor services and processes, and ensure a complete resilience of your organization.") page.
3. Navigate to Operational Resilience WorkspaceListService and select the service.  
   You can select a service record as shown in the illustration.
4. To add the service to Operational Resilience reporting, select the service from the list and select Add to OpRes reporting.  
   The selected service is added to Operational Resilience reporting.
5. Verify that the entity is created for the service and it is listed in the Services (OR) entity type in the Entity types page.  

   Verify that the entity is listed in the Entities tab and it is marked as Active in the Details tab.  
   Note:  
   The following example illustrates how to use entity filters to generate entities. However, for actual entity creation, you should run the GRC Profile Generation scheduled job rather than using entity filters.

   For reference, the GRC Profile Generation job details are shown.
   1. In the Entity Filters tab, verify the filter condition for the service that you want to include and fetch it in Operational Resilience.
   2. Use either Build your own conditions or Select from predefined queries option in the Entity filter type and select Save.  
      Entities are generated for the selected service.
   {#conf-end-to-end-wf-for-ser__substeps_iwm_hfc_cfc}
6. Navigate to AllData Relationships FrameworkMain node configurations and select the Main node configuration.
7. To fetch all these relationships into the entity hierarchies in Operational Resilience, execute the Update CSDM and other dependencies scheduled job.  
   The following illustration shows all scheduled jobs and their set schedules.

   The UpdateCSDMDependencies function in the Update CSDM and other dependencies scheduled job fetches all dependencies of the business service into an entity hierarchy,
   as part of the Opres with CSDM header Main node configuration.  
   When the scheduled job is executed, it creates an entity hierarchy for preconfigured relationships in the Main node configurations.
8. To calculate the red flags, execute the Calculate red flags for CSDM and dependencies scheduled job.  
   Red flags, including issues, high risks, failed controls, change requests, tasks, incidents, and outages, are updated in the business service record.
9. Verify that the corresponding entities are generated in the service record.
10. In the service record, select Go to entities and select the Hierarchy tab to view how the entities are inherited from each other.  
    Based on the node relationship configurations set up in each Main node configuration, the downstream dependencies are pulled from the CSDM or dependency assessment in the BIA.
11. To view the dependencies of the service, select the Open dependency view option.
12. To access a comprehensive overview of the service record, select the 360º view option.
{#conf-end-to-end-wf-for-ser__steps_ynb_nxc_cfc}

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