---
sourceDocument: Xanadu Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/governance-risk-compliance

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Recovery tier in Classic Workspace

# Configure recovery tier for impact assessment {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure and use recovery tier to assign a single recovery time and name to a similar range of recovery time objective (RTO) values.

## Before you begin

Role required: sn_bcm.admin

## About this task

Recovery tiers are also associated with other organizational expectations such as levels of support, escalation, and communication.

Recovery tiers are used in these areas:

* BIA scores and impact assessment result.
* Element recovery times.

{#configure-recovery-tier-bia__ul_cc4_mbv_nnb}  
Some examples of recovery tiers include:

* Tier 1 -- Mission Critical: 2 hours RTO.
* Tier 5 -- Non-Essential: 1 week RTO.
{#configure-recovery-tier-bia__ul_jjs_qcv_nnb}

Although there is no limitation to the number of recovery tiers, an organization can set 4 to 6 recovery tiers.  
Note:  
Recovery tiers are automatically calculated on BIAs and element RTO by selecting the nearest recovery tier maximum time.

## Procedure

1. Navigate to Business ContinuityGeneral AdministrationRecovery Tiers.
2. Click New.
3. On the form, fill in the fields.  
   {#configure-recovery-tier-bia__table_ef5_5x5_nnb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name for the recovery tier level. |
   | Recovery time objectives | Metric that calculates how quickly the business should recover an element after a disaster. |
   [Table 1. Recovery Tier form]

   {#configure-recovery-tier-bia__table_ef5_5x5_nnb}
4. Click Submit.

*[\>]: and then