---
sourceDocument: Xanadu Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/governance-risk-compliance

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Crisis map view

# Crisis map view {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

When you install the GRC: Crisis map application in your instance, you can view the Crisis map icon in the List view. You can integrate the Crisis map application with BCM and analyze real-time threat alerts from different locations in a map view. You can then take remedial actions and manage the crisis events from Business Continuity Workspace.

## Panels displayed in Crisis map {#crisis-map-uib-ws__section_tgy_ngz_dyb}

The Crisis map application consists of the following panels:

* Alerts panel
* Map view with the locations of the alerts  
  Note:  
  To enable the search functionality in Crisis map, you must set the sn_bcm_map.use_google_places_lib system property. For more information on setting the property, see [Properties installed with BCM](https://www.servicenow.com/docs/aRdQmDb8kYtCTXnwiAI2EA "Properties are added with the activation of Business Continuity Management.").

  To enable Crisis map functionality in the GRC: Crisis map application, you must set up Google maps. For more information, see [Set up Google Maps API](https://www.servicenow.com/docs/access?context=set-up-google-maps-api&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).
{#crisis-map-uib-ws__ul_hjs_dgj_yxb}

A typical view of the Crisis map application is shown in the following example.

For more information on the feeds, alerts, and events in Crisis map, see [Crisis map interface](https://www.servicenow.com/docs/2lSPIGIroan5k8pp~dpE~w "You can integrate Crisis map with the BCM application and initiate the response workflows for crisis management. After installing the Crisis map application, you can view the Threat and Alert Data Feeds module in your BCM application instance.").

## Tasks for a BCM administrator {#crisis-map-uib-ws__section_fj1_sjj_yxb}

If you are the BCM administrator, you must perform the following setup tasks for Crisis map:

* Enable threat feed integrations that are provided by the base system.
* Configure additional threat feeds into the Crisis Management application. The configurations alert the crisis managers about the threats and aids them to take an appropriate action on time.
{#crisis-map-uib-ws__ul_l2m_vjj_yxb}

For more information on the setup tasks for Crisis map, see [Setup for Crisis map](https://www.servicenow.com/docs/QmI2KWqyIyqmRd0mTSEdLQ "The BCM administrator can perform the administrative tasks to set up the Crisis map interface.") in the configuration section.

## Alerts panel in Crisis map {#crisis-map-uib-ws__section_yjq_mbs_byb}

The Alerts panel in Crisis map displays the following details:

* Search field: You can search for an alert by using specific keywords.
* Show: You can select this option to display the following types of alerts:
  * Active Alerts
  * Dismissed Alerts
  {#crisis-map-uib-ws__ul_rw5_zbs_byb}
* Sort by: You can select this option to sort the alerts. Select one of the following options:
  * Severity: Select this option to sort and display the alerts based on their severity such as Extreme or Severe.
  * Created: Select this option to sort and display the alerts based on their creation date.
  * Updated: Select this option to sort and display the alerts based on the date that they were updated on.
  * Change sort order: Select this option to display the alerts in an ascending or descending order.
  * Refresh: Select this option to refresh the alerts display.
  {#crisis-map-uib-ws__ul_sbl_scs_byb}
{#crisis-map-uib-ws__ul_fhv_pbs_byb}

You can open or dismiss an alert in the alerts panel. You can also subscribe to an alert by selecting the bell icon as shown in the following example.

## Alerts panel {#crisis-map-uib-ws__section_jfd_z2s_byb}

When you select an alert in the Alerts panel, it launches a zoomed-in view with the alert details such as category, event, and so on as shown in the following example.

You can view the following details of a single alert in the Alerts panel:{#crisis-map-uib-ws__table_qf5_jgs_byb__entry__2}

| Field | Description |
|-|-|
| Title of the alert | Title of the alert such as Drought is ongoing in Angola, Congo, DRC. |
| Category | Category of the alert such as Geophysical. |
| Event | Event of the alert such as Drought area. |
| Urgency | Urgency of the alert such as Past. |
| Severity | Severity of the alert such as Extreme. |
| Certainty | Certainty of the alert such as Unknown. |
| Source | Source of the alert such as GDAC. |
| Latitude | Latitude of the alert such as -14.0701845. |
| Longitude | Longitude of the alert such as 13.0958574. |
| Web URL | Web URL of the alert such as Web https://www.gdacs.org/report.aspx?eventtype=DR\&eventid=1014416. |
| Description | Description of the alert such as The Drought alert level is Red. |
| Details tab ||
| Assets at risk | Number of assets that are at risk as per locations. You can select the locations to view details such as Name, Contact, Phone, City, Latitude, Longitude, Updated, and so on. The Map view in the right panel shows the zoomed-in location and highlighted area of the alert. |
| Response tasks | Response tasks that are associated with the alert. |
| Activity | Activity related to the alert. It displays the Activity panel and the Compose section where you can add your notes. |
| Suggested actions | Suggested actions for the alert. For example, Notify Stakeholders: Use notifications to deliver important information to impacted stakeholders. |
| Back | Option to navigate to the Alerts panel view. |
[Table 1. Information in the Alerts panel]

{#crisis-map-uib-ws__table_qf5_jgs_byb}

## Map view in Crisis map {#crisis-map-uib-ws__section_jpz_q2s_byb}

After you have set up Google maps, you can view the locations of the alerts in the Map view as shown in the following example.

You can view the following details in the Map view.{#crisis-map-uib-ws__table_sml_hks_byb__entry__2}

| Icons | Description |
|-|-|
| Search Assets and Locations search bar | Search bar in the Map view. You can enter a location or a datacenter that is impacted by an alert. When you search for a location, a mixed list of your company results with the display value of the records along with their icons, and the Google map pin icons is displayed. |
| zoom-in and zoom-out | Zoom control buttons to change the zoom level of the map and view specific areas. |
| Layers icon | Layers icon to select and display the assets such as asset locations, datacenters, or core companies on the map. The layers on the map are displayed as pins on a Google map and they are configurable. All the layer details such as the asset locations, assets, datacenters, and core companies are displayed on the map by their configured icons. Use the Layers icon to view only the selected or all assets that can be toggled on and off on the map. As a crisis manager, when viewing the active alerts you can make an informed decision by concentrating on a single asset that can be critical at that moment from the rest. The following assets are displayed: * Locations * Web Server * Datacenters * Vendors {#crisis-map-uib-ws__ul_l2k_lms_byb} |
| Reset icon | Reset icon to clear the map of all the search results. |
[Table 2. Details in the Map view]

{#crisis-map-uib-ws__table_sml_hks_byb}