---
sourceDocument: Xanadu Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/governance-risk-compliance

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Notify stakeholders and initiate response workflows

# Notify stakeholders and initiate response workflows {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Notify the stakeholders and initiate multiple workflows for the recovery teams across
your organization and help them respond to the threat and take necessary
actions.

## Before you begin

Role required: BCM admin or BCM Program Manager

## Procedure

1. Navigate to Business ContinuityBusiness Continuity Workspace.
2. Click the map icon (![Crisis map icon]()).
3. Click an alert record.  
   As a crisis manager, while viewing the alerts and their severity, you can
   initiate appropriate actions and trigger Crisis Management workflows for the
   respective stakeholders to respond and act on the crisis. The
   Suggested Actions section lists various responses
   that you can initiate.

   Notify Stakeholders
   :   Notify important stakeholders of the assets that are at risk because
       of the alert.

   Declare a Crisis Event
   :   Start an event to activate the recovery tasks to recover the assets
       with a recovery team.
4. To notify a stakeholder of the impending crisis by an email, click the Notify button in the Notify Stakeholders card.  
   In the modal window that opens, identify the concerned person or persons and communicate the information to them. It is a two-step process, where you identify the audience and draft an email to send it to them.
   1. Select an audience from the list in the Notify Stakeholders pop-up.  
      You can select an additional audience from the list whom you think must be notified too.
   2. Click Next.
   3. In the Step 2 of the process, verify the alert details and draft an email appropriately in the Email Body field.
   4. Click the Send Notification button.  
      You get a message that the action is executed.
   {#notify-stakeholders-initiate-crisis-response-flows__substeps_j2n_l2l_mpb}
5. To activate a business continuity or disaster recovery plan for the locations that are impacted, click Declare Crisis in the Declare a Crisis Event card.
   1. Enter a brief description of the crisis event in the Declare a Crisis Event modal window that opens.
   2. Click Next.
   3. Select the assets at risk that are within the radius of the threat alert.
   4. Click Start Crisis Event button.

   {#notify-stakeholders-initiate-crisis-response-flows__substeps_lhr_3rl_mpb}  
   When you trigger these actions, separate scripts run to trigger the alert
   notify action and the declaration of the crisis event. A message appears to
   confirm that your actions are executed. You can navigate to the
   Response Tasks tab to view the action and
   recovery event details.

   All the assets at risk are copied over to the Event Assets table
   \[sn_recovery_event_asset\] related to the event \[sn_recovery_event\].  
   Figure 1. Declare a crisis event

## What to do next

1. If it is a recovery event, click anywhere on the Response Tasks card to take you to the event details.
2. In the Details tab of the event, update the details if required.
3. Click the Start Event button. The event for the crisis is then activated. All the associated plans for this recovery event and the tasks associated with it are set into action. The Crisis Management workflow begins to recover the impacted assets. For more information, see [Manage a crisis event](https://www.servicenow.com/docs/s5f5iX3Hve9ZlXT~QttFtA "Review and update the details of a crisis event in the Details tab. Get the event ready for a crisis that may strike and disrupt your business.").

   All the
   assets at risk are copied over to the Event Assets table
   \[sn_recovery_event_asset\] related to the event \[sn_recovery_event\].
{#notify-stakeholders-initiate-crisis-response-flows__ol_ezg_fvl_mpb}

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