--- sourceDocument: Xanadu Public Sector sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/government-industry Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Public Sector ft:clusterId : - gvin bundleId : - gvin workflow : - Customer and Industry --- # License and Permit Playbook # Install and configure the License and Permit Playbook application {#ariaid-title1} * Release version: Xanadu * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Install the License and Permit Playbook application, which enables public sector end users to submit and track license and permit requests and provides government agents with a pre-defined process for handling and resolving these requests. You can then configure the features available for submitting requests and routing requests to agents. As a user with the admin role, complete the following configuration tasks to set up the License and Permit Playbook, after you install the [Public Sector Digital Services Core](https://www.servicenow.com/docs/HbNLoGez_AxQI56UfMSOJg "You can install the Public Sector Digital Services Core application (sn_gsm) if you have an admin role. The application includes demo data.") application.{#configuring-license-permit-playbook__table_cmk_mdm_fwb__entry__2} | Task | Description | |-|-| | [Install License and Permit Playbook for Public Sector Digital Services](https://www.servicenow.com/docs/gFwSjTKihanPjt74ld40cQ "You can install the License and Permit Playbook application (sn_gsm_lic_prmt) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plug-ins if they aren’t already installed.") | Install License and Permit Playbook (com.sn_public_sector_digital_services_core) from the ServiceNow® Store. | | [Configure service definition catalog items for License and Permit Playbook application](https://www.servicenow.com/docs/Jjg~TBKKsaZxeL3fWWmj5g "Create a service definition for use with the License and Permit Playbook in Public Sector Digital Services.") | The Services Offered and Services Received tables have been migrated into the Service Definition table. All Services Offered data must be converted into individual Service Definitions. For more information, see [Services Offered and Services Received Migration Guidance](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1559449). | | [Enable public sector end users to create a License or Permit request using Virtual Agent](https://www.servicenow.com/docs/ne2gVLlEt~jJan64etCwDw "Set up ServiceNow Virtual Agent so that conversation designers (topic authors) can create and modify automated conversations for public sector use cases. Also enable your end users to run Virtual Agent in the Government Service Portal and get help with self-service tasks.") | Use Virtual Agent Designer to [publish](https://www.servicenow.com/docs/access?context=publish-virtual-agent-topic&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US) the pre-built conversation topic, Start a License/Permit Application, which enables end users to submit a license or permit request using the Virtual Agent chatbot. | | [Automatically route license and permit requests using Advanced Work Assignment](https://www.servicenow.com/docs/QBDzRmwRGJKE62U6YURolA "Use the ServiceNow Advanced Work Assignment (AWA) application to route and assign license/permit requests to designated agents.") | Use the ServiceNow Advanced Work Assignment (AWA) application to route and assign license and permit requests to designated agents. | | [Configure E-sign in License and Permit Playbook](https://www.servicenow.com/docs/odkZmDcSQBVjQxBIOkYO8w "E-Signature enables users to sign their applications from Government Service Portal with a typed or drawn e-signature that implies an acknowledgement to the application.​ This functionality can be optionally configured by an admin upon upgrade.") | Configure E-sign to allow constituents the option of drawing their signature when they submit cases through the Government Service Portal. | | [Configure Eligibility Checklist UI in License and Permit Playbook](https://www.servicenow.com/docs/cRqGbUjQ1GReIChPN4~bkw "Configure the eligibility checklist UI as a part of Record Generator in License and Permit Playbook.") | Configure the eligibility checklist UI to allow agents to confirm whether an applicant is eligible for the specific license or permit requested. | | [Configure decision tables for License and Permit Playbook](https://www.servicenow.com/docs/cSVU9MvPi48xKngNGsmHkg "Use decisions tables to simplify the pricing configuration of a license or permit request that depends on multiple factors. Decision tables provide a single point where you can create, view, and modify pricing and dependent attributes.") | Use decisions tables to simplify the pricing configuration of a license or permit request that depends on multiple factors. Decision tables provide a single point where you can create, view, and modify pricing and dependent attributes. | | [Append price to Pricing Attribute label​](https://www.servicenow.com/docs/TnbAkEAlXfYol0WfmQKiQw#psds-append-price-to-pricing-attribute-label "Prices are appended to Boolean Price Attributes by default. Client scripts must be added for the price choice attributes​ and the price control attributes to append to prices when there are price adjustments.") | Prices are appended to all Boolean Price Attributes by default. Client scripts must added for any price choice attributes​ or price control attributes. | | [Create Document Templates for License and Permit Playbook](https://www.servicenow.com/docs/a5B2IDVP~KWcXXU74qojBw "With the ServiceNow Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and reviewing a document online.​ Use the Document Templates application to generate templates for various types of Licenses and Permits issued through the License and Permit Playbook.") | Use the Document Templates application to generate templates for various types of Licenses and Permits issued through the License and Permit Playbook. | [Table 1. Configuration tasks for License and Permit Playbook] {#configuring-license-permit-playbook__table_cmk_mdm_fwb}