Managing medical device issue cases in Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • You can use Workspace to manage medical device issue cases.

    Important:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows in Clinical Device Management, please see Field Service Management. To use inventory and management workflows in Clinical Device Management, please see Enterprise Asset Management for Healthcare.

    When a medical device issue is reported from a service portal, a medical device issue case is created on the associated ServiceNow instance.

    As a clinical engineer with the sn_hcls_cmms.clinical_engineer role, you can manage the corrective maintenance of medical devices by resolving the medical device issue cases. To learn more, see Work on a medical device issue case.