---
sourceDocument: Xanadu Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/impact

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart Your Multi-lingual Virtual Agent

# Jumpstart Your Multi-lingual Virtual Agent {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

This Accelerator provides a demonstration of the possibilities and capabilities of Dynamic Translation.

## Overview {#jumpstart-multi-lingual-virtual-agent__section_pn5_kxd_fsb}

Jumpstart Your Multi-lingual Virtual Agent Accelerator provides Impact customers with a demonstration of the possibilities and capabilities of Dynamic Translation. A demonstration of how Dynamic Translation works using Virtual
Agent conversations, within AI Search via a temporary cloned instance, and hand-offs to Live Agent are included. Leading practices to get started are also incorporated.

See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US) for additional information on Virtual Agent.  
Note:  
This Accelerator is available in Guided, Advanced, and Total Packages.

Offered pursuant to the applicable Impact Accelerator Description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## What you get {#jumpstart-multi-lingual-virtual-agent__section_qn5_kxd_fsb}

AI Search Assessment
:
    * Provisioning of a temporary instance
    * Activating and configuring Dynamic Translation
    {#jumpstart-multi-lingual-virtual-agent__ul_g24_rxd_fsb}

Customer Coaching Session #1 (up to 60 min)
:
    * Thirty days of access to the temporary instance
    * Overview of Dynamic Translation and how to set it up
    * Demonstration of Virtual Agent chatbot using dynamic translation
    * Demonstration of Live Agent conversation using different languages
    * Demonstration of Internationalization support for AI Search
    * NLU multi-lingual support
    * Leading practices and resources
    {#jumpstart-multi-lingual-virtual-agent__ul_c3h_3zw_hyb}

Customer Coaching Session #2 (Optional on Customer request -- up to 60 min)
:   Opportunity for a Questions and Answers session related to Dynamic Translation

## Requested customer resources {#jumpstart-multi-lingual-virtual-agent__section_x4x_2p2_qrb}

{#jumpstart-multi-lingual-virtual-agent__table_wqw_dyd_fsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Virtual Agent Lead (Required) | Subject matter expert responsible for ServiceNow Virtual Agent. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Linguist or Localization Expert (Recommended) | Subject matter expert responsible for managing ServiceNow localization. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
[Table 1. Customer resource and responsibilities]

{#jumpstart-multi-lingual-virtual-agent__table_wqw_dyd_fsb}

## Requested information/access {#jumpstart-multi-lingual-virtual-agent__section_rn5_kxd_fsb}

Please refer to the applicable Impact Accelerator Description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## Exceptions {#jumpstart-multi-lingual-virtual-agent__section_sn5_kxd_fsb}

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to
self-hosted customers, or in other restricted environments.

ServiceNow is not responsible for implementing \[Product\] recommendations on Customer's sub-production or production instances.