---
sourceDocument: Xanadu Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/impact

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Portfolio Governance

# Portfolio Governance {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Guidance on building a strategic portfolio management process

## Overview {#portfolio-governance__section_qxv_jd1_fsb}

Portfolio Governance provides Impact Customers with leading practices and prescriptive
guidance on the demand management process, including demand generation, demand scoring, and
the transition to design/development. This Impact Accelerator aims to assist Customers in
creating a portfolio governance capability that is connected to strategic governance,
building cross-enterprise alignment on strategic priorities for more effective and holistic
solutions to enhance speed to value.
Note:  
This Accelerator is available in Advanced and Total packages.

## What you get {#portfolio-governance__section_rxv_jd1_fsb}

Introductory Customer Session (up to 60 min)
:
    * Set expectations on process and depth of deliverable.
    * Communicate expectation for Customer participation.
    * Request data and any other inputs.
    {#portfolio-governance__ul_xbn_d5d_fsb}

Customer Workshop (up to 4 hrs)
:
    * Review current state of demand management.
    * Discuss leading practice content.
    * Propose action plan items for Customer to execute.
    {#portfolio-governance__ul_u5s_h5d_fsb}

Portfolio Governance Deliverables
:
    * Workshop slides
    * Action planning notes
    * Action planning templates
    {#portfolio-governance__ul_lf4_k5d_fsb}

Follow-Up Customer Session (optional upon Customer request - up to 60 min)
:
    * Opportunity for Q\&A related to portfolio governance deliverables.
    * Provide additional guidance on leading practices.
    {#portfolio-governance__ul_m24_m5d_fsb}

## Requested customer resources {#portfolio-governance__section_x4x_2p2_qrb}

{#portfolio-governance__table_ec4_45d_fsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Executive Sponsor - Required | Primary strategic contact for ServiceNow. |
[Table 1. Customer resource and responsibilities]

{#portfolio-governance__table_ec4_45d_fsb}

## Requested information/access {#portfolio-governance__section_sxv_jd1_fsb}

* ServiceNow governance structure documents -- charters, board participant lists, etc.
* CoE Charter
* Organization chart
* IT governance documents
* Demand process workbook -- intake forms, assessment scorecards, etc.
* EA process workbook
* Project plans \& implementation timelines
* Design Review policies
* Development methodology and process (agile and/or waterfall)
{#portfolio-governance__ul_zlc_s5d_fsb}

## Exceptions {#portfolio-governance__section_txv_jd1_fsb}

ServiceNow is not responsible for execution of the portfolio management process.