---
sourceDocument: Xanadu Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/impact

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart Your Upgrade- US Public Sector

# Jumpstart Your Upgrade- US Public Sector {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Guidance on upgrade planning and preparation

## Overview {#usps-jumpstart-your-upgrade__section_cxd_nqq_dsb}

Jumpstart Your Upgrade provides Impact US Public Sector customers with guidance, tips, and tools to execute a ServiceNow upgrade. It enables customers to upgrade by helping them understand leading practices as well as giving
them an opportunity to see what an instance looks like upgraded to the latest release.

## What You Get {#usps-jumpstart-your-upgrade__section_mwz_rw1_fsb}

Customer Session #1 (up to 60 minutes)

:   Review of:

    * Upgrade leading practices
    * Skipped log guidance
    * Release notes \& Known PRBs
    * Utilizing Automated Testing Framework (ATF)
    * Sample upgrade project plan
    * Thirty days access to the Technical Consultant
    {#usps-jumpstart-your-upgrade__ul_vld_brq_dsb}

Customer Session #2 (Optional upon Customer request -- up to 60 minutes)
:   Opportunity for Q\&A related to upgrades

## Requested Customer Resources {#usps-jumpstart-your-upgrade__section_sw2_gx1_fsb}

{#usps-jumpstart-your-upgrade__table_kh2_jrq_dsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Upgrade Lead- Required | Subject matter expert responsible for upgrading the ServiceNow platform. |
| System Administrator(s)- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Enterprise Architect(s)- Recommended | Provides a holistic view of the organization's strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. |
| Developer(s)- Recommended | Writes code for the ServiceNow platform. |
[Table 1. Customer resource and responsibilities]

{#usps-jumpstart-your-upgrade__table_kh2_jrq_dsb}

## Exceptions {#usps-jumpstart-your-upgrade__section_xng_jx1_fsb}

ServiceNow is not responsible for implementing the applicable upgrade on Customer's sub-production or production instances.