---
sourceDocument: Xanadu Create Integrations with Applications
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/integrate-applications

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Create Integrations with Applications

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Configure inbound decisions in ServiceNow instance

# Configure inbound decisions in ServiceNow instance {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Specify events in your Slack spoke application for which actions must be performed in ServiceNow
instance.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSlackInbound Decisions.
2. Click New.
3. On the Decision form, fill these values.  
   {#conf-inbound-slack__table_khv_ww4_3mb__entry__2}

   | Field | Description |
   |-|-|
   | Label | Name to identify the inbound decision. |
   | Answer | Subflow that must be triggered when the specified conditions are met. |
   | Default Answer | Option to specify if this is the default answer. The default answer is applicable when the conditions are not met. 1. Click the lookup icon (![Lookup icon]()). 2. Select the required subflow from the Document list. Note: Ensure that the Table name is <kbd class="ph userinput">Flow [sys_hub_flow]</kbd>. {#conf-inbound-slack__ol_sdf_ftb_1jb} |
   | Condition | Conditions to be met in your Slack application for which actions must be performed in ServiceNow instance. For updating relevant record in your ServiceNow instance, specify the Action ID value you had provided while [configuring outbound configurations](https://www.servicenow.com/docs/MH7Z3qXHA4pRQzUSuEZYZA "Specify events in ServiceNow instance for which actions must be performed on your Slack spoke application.") in the condition. Note: Action ID of the outbound configuration must be used in the relevant inbound decision to complete the flow. For example, Action ID of the Approval Message outbound configuration is provided in the Approval Decision inbound decision. This ensures that upon the request approval or rejection, update is made to the relevant record in your ServiceNow instance. |
   [Table 1. Decision form]

   {#conf-inbound-slack__table_khv_ww4_3mb}
4. Click Submit.  
   When events meet conditions specified in the policy, the associated subflow is triggered.  
   Note:  
   These inbound decisions are saved in the Decision tables. Users are cautioned against directly updating or modifying data in these tables.
   If you want to display modals in Slack, see [Configure Slack modals in ServiceNow instance](https://www.servicenow.com/docs/RkUYgbsPhdYn5saEbWwkDg "Create modal and specify fields that should be displayed in your Slack modal. Modal UI can be generated in two ways; automatically using a ServiceNow table and manually using a custom View Payload.").

*[\>]: and then