--- sourceDocument: Xanadu IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Take action on an enterprise asset using the Mobile Agent application # Take action on an enterprise asset using the Mobile Agent application {#ariaid-title1} * Release version: Xanadu * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Deploy, remove, or swap any assets or parts that are required for an enterprise asset by using the Mobile Agent application. You can also use the application to calibrate your enterprise assets. ## Before you begin Role required: wm_agent ## Procedure 1. From your mobile device, launch the Mobile Agent application. 2. On the navigation bar at the bottom of the screen, tap the My Tasks tab. The home screen of the My Tasks application opens with the first few tasks in the list of tasks assigned to you displayed. 3. If the task you want to work on isn't displayed, tap See all. 4. **Optional:** Filter or sort the task view. * To filter your tasks, tap the Filter icon (![Filter icon]()) and enter the values to use as a filter in the Due Date, Asset, Location, or Priority fields. * To sort your tasks, tap the Filter icon (![Filter icon]()), tap Sort by, and select the fields by which to sort your tasks. {#complete-work-order-mobile-agent__choices_abt_qvg_wzb} 5. Tap the work order task for which you want to take action. 6. Complete all work that is required for the work order task. * If you want to deploy, swap, or remove any required assets or parts, use the following steps: 1. Tap the Parts tab of the work order task. By default, the Asset Usages list displays only the first few assets and parts that are associated with the work order task. If the asset or part that you want to take action on isn't displayed, tap See all. 2. On the Asset Usages list, choose the action that you want to take on the asset or part. Note: If you want to filter the displayed assets or parts, tap the Filter icon (![Filter icon]()) and enter the values to use as a filter in the Quantity, State, Substate, or Display name fields. {#complete-work-order-mobile-agent__table_icr_plp_cbc__entry__2} | Action | Description | |-|-| | Deploy an asset or part | The asset or part must have a status of Not Used. You can also deploy assets or parts from your personal stockroom that have a state of In stock and a substate of either Available or Reserved. 1. Select the asset. 2. Tap Deploy. 3. On the Deploy asset screen, tap the asset that you want to deploy. 4. On the Deploy asset execute screen, in the Quantity field, select the quantity of parts that you want to deploy. 5. Add the asset or part as a child of another asset or part by tapping Add to asset and then selecting the required asset from the asset list. 6. Assign the asset or part to a specific user by tapping Assign to user and then selecting the user from the list of users. 7. Tap Deploy. {#complete-work-order-mobile-agent__ol_ipy_rlp_cbc} The Asset Usages list reloads to display the deployed asset or part with a Status of Used and State of In use. The Status of a consumable asset changes to Consumed. | | Remove an asset or part | The asset or part must have a state of In use, In maintenance, or Consumed. 1. Select the asset or part. 2. Tap Remove. 3. On the Remove asset screen, tap the asset or part that you want to remove. 4. Tap Remove. {#complete-work-order-mobile-agent__ol_jw2_tlp_cbc} The Asset Usages section reloads to display the removed asset or part, which now has the Status of Removed and State of In stock. | | Swap an asset or part with a replacement part | 1. Tap Swap. 2. On the Select asset to swap screen, tap the asset or part that you want to swap. 3. On the Swap assets screen, in the Swap in asset field, select the replacement part that you want to swap in from the asset list. Note: The replacement part must have a State of In stock and a substate of Available. {#complete-work-order-mobile-agent__ol_qbz_tlp_cbc} The Asset Usages list reloads and displays the updated asset statuses: * The Swap out asset has a status of Removed. * The Swap in asset has a status of Used. {#complete-work-order-mobile-agent__ul_rbz_tlp_cbc} | [Table 1. Available actions] {#complete-work-order-mobile-agent__table_icr_plp_cbc} {#complete-work-order-mobile-agent__ol_uvq_1lp_cbc} * If you want to calibrate the associated enterprise asset, use the following steps: 1. Tap Calibrate on the work order task. The Calibration event playbook opens. Note: Each lane in the playbook represents an activity that you must complete as part of the calibration event workflow. 2. Expand the Calibration event playbook. 3. Expand the Details lane and then tap Calibration event details. 4. On the Calibration event details screen, fill in the fields. {#complete-work-order-mobile-agent__table_djv_lnp_cbc__entry__2} | Field | Description | |-|-| | Name | Name of the calibration event. | | Environmental conditions || | Temperature | Temperature of the environment in which you are performing the calibration. | | Temperature unit | Unit of temperature that you are using to measure the environmental temperature. | | Humidity (%) | Relative humidity level of the environment in which you are performing the calibration. | [Table 2. Calibration event details screen] {#complete-work-order-mobile-agent__table_djv_lnp_cbc} 5. Tap Mark as complete. The Details lane is marked as Complete and you automatically progress to the Calibration Lines lane. 6. On the Calibration lines screen, select the calibration line that you want to complete or skip. Each calibration line corresponds with a calibration attribute on the associated enterprise asset. If any calibration attribute contains multiple points at which you can measure accuracy, the Enterprise Asset Management application creates a separate calibration line for each point. You can choose to complete or skip each calibration line as needed. For more details on calibration attributes, see [Add calibration attributes to an enterprise asset](https://www.servicenow.com/docs/y6K_cRghLG_hiVAVJ8YOIg "Add calibration attributes to an enterprise asset to specify and manage the calibrations that are required for the asset throughout its life cycle.") or [Add calibration attributes to an enterprise model](https://www.servicenow.com/docs/3bgnp9OUrNlkyAHuZIPOhQ "Add calibration attributes to an enterprise model to specify and manage the calibrations that are required for the associated enterprise assets throughout their life cycles."). 7. On the Calibration line record, use one of the following options to complete or skip the calibration line: * To complete the calibration line, tap Edit. On the Edit calibration line screen, fill in the fields and then tap Submit.{#complete-work-order-mobile-agent__table_mp2_h23_cbc__entry__2} | Field | Description | |-|-| | Instrument | Instrument that you are using to perform the calibration. If you specified an instrument model in the Instrument model field of the corresponding calibration attribute, the options in this field are filtered based on the specified instrument model. | | Expected value | Value that you are measuring tolerance conformance against. This field populates automatically based on the expected value that you specified in the calibration attribute. Note: This field appears only if you set the Value type of the calibration attribute to either Accuracy % full scale, Accuracy % point, or True/false. | | As found value | Value that you measure prior to the calibration. | | As left value | Value that you measure after the calibration. | | Comment | Additional comments about the calibration. | [Table 3. Edit calibration line screen] {#complete-work-order-mobile-agent__table_mp2_h23_cbc} * To skip the calibration line, tap Skip. {#complete-work-order-mobile-agent__ul_np4_yj3_cbc} 8. Return to the Calibration lines screen. 9. Repeat steps f to h for each of your calibration lines. Note: If any of your calibration lines have a Result of Failed, you can remediate the entire calibration event by initiating a new work order and corresponding work order tasks. See [Remediate an unsuccessful enterprise asset calibration](https://www.servicenow.com/docs/c1UmRkELomGO8y6VcKkLdA "Remediate a failed enterprise asset calibration event by initiating a new work order and corresponding work order tasks for that event.") for detailed instructions. 10. Tap Mark as complete. The Calibration lines lane is marked as Complete. {#complete-work-order-mobile-agent__ol_abt_ylp_cbc} {#complete-work-order-mobile-agent__choices_rhk_ykp_cbc} ## What to do next Close the work order associated with the enterprise asset. For details, see [Close a work order for an enterprise asset using the Mobile Agent application](https://www.servicenow.com/docs/VNBLSFsN94MIjNC~pmRyGQ "Close an assigned work order by marking all the required work for the associated asset as complete using the Mobile Agent application."). **Related concepts** * [Record time worked on a task using the Mobile Agent application](https://www.servicenow.com/docs/erv6yGv9vCBxlEDRyhhzHw "Manage and record time worked on work order tasks and asset tasks. After you start working on a task, you can pause and resume work. You can also record the time worked manually.") **Related tasks** * [View your tasks using the Mobile Agent application](https://www.servicenow.com/docs/H6qdWjmEPOZW4rLME5JP3w "View your work order tasks, asset tasks, and asset repair tasks using the Mobile Agent application.") * [Assign a group task to yourself using the Mobile Agent application](https://www.servicenow.com/docs/I9OIDirQvCzMxuCMyCZlHg "Claim tasks to work on from the tasks assigned to your assignment group through the Mobile Agent application.") * [Start working on tasks using the Mobile Agent application](https://www.servicenow.com/docs/T5TKNw1kBaMiawvr7LwE3g "Indicate in the Mobile Agent application when you start work on a task assigned to you. When you start working on the task, the start time is automatically recorded.") * [Initiate a request to source parts for work order tasks using the Mobile Agent application](https://www.servicenow.com/docs/AOGVEpjXwmAaITjoq0jo2w "Initiate a request to source the missing parts of an enterprise asset associated with a work order task by using the Mobile Agent application.") * [Close a Pick Up Asset task using the Mobile Agent application](https://www.servicenow.com/docs/WhgqqvRhCudqIy59YKOfPg "Complete and close the Pick Up Asset task for the enterprise asset that you have picked up from the designated stockroom for your assigned work order using the Mobile Agent application.") * [Close a work order for an enterprise asset using the Mobile Agent application](https://www.servicenow.com/docs/VNBLSFsN94MIjNC~pmRyGQ "Close an assigned work order by marking all the required work for the associated asset as complete using the Mobile Agent application.") * [Create a checklist for work order tasks using the Mobile Agent application](https://www.servicenow.com/docs/Qvk6pfIp1i4PwWf7wlSeVA "Manage your work order tasks by creating a checklist of all items that you must complete for a work order or work order task using the Mobile Agent application.") * [View knowledge articles related to work order tasks in the Mobile Agent application](https://www.servicenow.com/docs/BDp~i6yniqg58dVgS8kZpQ "View helpful and relevant knowledge articles attached to work order tasks in the Mobile Agent application.") * [Create work notes about the work order tasks using the Mobile Agent application](https://www.servicenow.com/docs/2RSVCSy~wYKDUSpGVbnCUQ "Add notes with details about work order task to the task record using the Mobile Agent application.")