---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create an enterprise asset in the Mobile Agent application

# Create an enterprise asset in the Mobile Agent application {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

Use the ServiceNow®
Mobile Agent application to create a serialized or multi-component enterprise
asset.

## Before you begin

Role required: sn_eam.enterprise_admin or sn_eam.enterprise_asset_manager

## About this task

Important:  
The enterprise assets that you create through the Mobile Agent application can be associated only with enterprise models that are classified through the Enterprise good model \[sn_ent_model\] class within the Configuration Management Database (CMDB) class hierarchy. See [Expanded Model and Asset Classes Store application](https://www.servicenow.com/docs/nQJavZWex2qDcRc2zBnA7Q "The Expanded Model and Asset Classes Store application adds enterprise model classes, service model child classes, API model categories, and enterprise asset classes that extend out-of-the-box model and asset classes within the Configuration Management Database (CMDB) class hierarchy. These extensions include class descriptions, identification rules, identifier entries, and dependent relationships.") for more information on enterprise model classes.

## Procedure

1. From your mobile device, launch the Mobile Agent application.
2. On the navigation bar at the bottom of the screen, tap the Enterprise Asset tab.  
   The navigation bar displays tabs for the ServiceNow applications and applets that you have access to through the Mobile Agent application. The navigation bar also displays tabs for your Mobile Agent application settings and notifications.  
   The home screen for the Enterprise Asset Management application opens.
3. Tap Create Asset.  
   The Serial Number screen opens.
4. **Optional:** If your enterprise asset contains a serial number, scan or enter the serial number to verify if the asset already exists.  
   If you want to skip this verification, tap the back arrow at the top left corner of the screen to proceed directly to the Create Asset form. You can then proceed either to [step 5](https://www.servicenow.com/docs/wvTsViyc9ZW8yIOSLcx~qQ#create-enterprise-asset-mobile-agent-app__verification-asset-tag) to verify the asset existence based on asset tags or to [step
   6](https://www.servicenow.com/docs/wvTsViyc9ZW8yIOSLcx~qQ#create-enterprise-asset-mobile-agent-app__create-asset) to skip both verifications and continue with the asset creation process.
   1. Use the camera on your mobile device to scan the serial number.  
      You can also enter the serial number manually in the Serial Number field.
   2. Depending on whether the enterprise asset exists or not, proceed with one of the following options:  
      * If the enterprise asset already exists, verify the asset details in the corresponding asset record:
        1. Return to the home screen for the Enterprise Asset Management application.
        2. Tap Asset lookup.

           The Asset lookup screen opens.
        3. Use the camera on your mobile device to scan the asset tag of the enterprise asset.
        4. Tap Submit.

        5. From the list of corresponding asset records, tap the
           asset record through which you want to verify the
           asset details.

           The asset record opens.
        6. Verify all asset details for the given enterprise asset.
        7. Update any asset details if needed.
        {#create-enterprise-asset-mobile-agent-app__ol_xds_bnj_tvb}
      * If the enterprise asset does not already exist, proceed to [step 7](https://www.servicenow.com/docs/wvTsViyc9ZW8yIOSLcx~qQ#create-enterprise-asset-mobile-agent-app__more-options-menu) to continue with the asset creation process.
      {#create-enterprise-asset-mobile-agent-app__ul_jsb_bhc_rvb}
   {#create-enterprise-asset-mobile-agent-app__substeps_cqj_gjc_rvb} {#create-enterprise-asset-mobile-agent-app__serial-number}
{#create-enterprise-asset-mobile-agent-app__serial-number}
5. **Optional:** If your enterprise asset contains an asset tag, scan the asset tag or enter the asset tag value to verify if the asset already exists.  
   If you want to skip this verification, proceed directly to [step 6](https://www.servicenow.com/docs/wvTsViyc9ZW8yIOSLcx~qQ#create-enterprise-asset-mobile-agent-app__create-asset) to continue with the asset creation process.
   1. On the Create Asset form, tap the Asset Tag field.
   2. Use the camera on your mobile device to scan the asset tag.  
      You can also enter the asset tag value manually in the Asset Tag field.
   3. Depending on whether the enterprise asset exists or not, proceed with one of the following options:  
      * If the enterprise asset already exists, verify the asset details in the corresponding asset record:
        1. Return to the home screen for the Enterprise Asset Management application.
        2. Tap Asset lookup.

           The Asset lookup screen opens.
        3. Use the camera on your mobile device to scan the asset tag of the enterprise asset.
        4. Tap Submit.

           The list of corresponding asset records opens.
        5. Tap the asset record through which you want to verify
           the asset details.

           The asset record opens.
        6. Verify all asset details for the given enterprise asset.
        7. Update any asset details if needed.
        {#create-enterprise-asset-mobile-agent-app__ol_nzq_whx_rvb}
      * If the enterprise asset does not already exist, proceed to [step 7](https://www.servicenow.com/docs/wvTsViyc9ZW8yIOSLcx~qQ#create-enterprise-asset-mobile-agent-app__more-options-menu) to continue with the asset creation process.
      {#create-enterprise-asset-mobile-agent-app__ul_mzq_whx_rvb}
   {#create-enterprise-asset-mobile-agent-app__substeps_rv4_3kc_rvb} {#create-enterprise-asset-mobile-agent-app__verification-asset-tag}
{#create-enterprise-asset-mobile-agent-app__verification-asset-tag}
6. On the Create Asset form, tap Submit.  
   The complete list of your enterprise assets opens. {#create-enterprise-asset-mobile-agent-app__create-asset}
{#create-enterprise-asset-mobile-agent-app__create-asset}
7. Tap the more options menu at the top right corner of the screen. {#create-enterprise-asset-mobile-agent-app__more-options-menu}
{#create-enterprise-asset-mobile-agent-app__more-options-menu}
8. When the menu opens, tap Create Asset.  
   The Asset Tag screen opens.
9. Depending on whether your enterprise asset does or does not contain an asset tag, proceed with one of the following options:
   * If your enterprise asset contains an asset tag, use the camera on your mobile device to scan the tag. You can also enter the asset tag value manually in the Asset Tag field. After you successfully scan the asset tag or enter the asset tag value, tap the back arrow at the top left corner of the screen to proceed to the Create Asset form. The Asset Tag field on the Create Asset form automatically updates with the asset tag value that you scanned or entered.
   * If your enterprise asset does not contain an asset tag, tap the back arrow at the top left corner of the screen to skip the asset tag scan and proceed directly to the Create Asset form.
   {#create-enterprise-asset-mobile-agent-app__choices_btd_1rv_lvb} {#create-enterprise-asset-mobile-agent-app__asset-tag}
{#create-enterprise-asset-mobile-agent-app__asset-tag}
10. If your enterprise asset contains a serial number, scan or enter the serial number.
    1. On the Create Asset form, tap the Serial Number field.  
       The Serial Number screen opens.
    2. Use the camera on your mobile device to scan the serial number.  
       You can also enter the serial number manually in the Serial Number field.
    3. Tap the back arrow at the top left corner of the screen to return to the Create Asset form.  
       The Serial Number field on the Create Asset form automatically updates with the serial number that you scanned or entered.
    {#create-enterprise-asset-mobile-agent-app__substeps_t1n_xsv_lvb} {#create-enterprise-asset-mobile-agent-app__serial-number-2}
{#create-enterprise-asset-mobile-agent-app__serial-number-2}
11. Associate the enterprise asset with an enterprise model.
    1. On the Create Asset form, tap the Model field.  
       The Model screen opens.
    2. From the list of available enterprise models, select the model that you want to associate the enterprise asset with.  
       The screen closes and you return to the Create Asset form.

    {#create-enterprise-asset-mobile-agent-app__substeps_ejt_25v_lvb}  
    The Model field on the Create Asset form automatically updates with the enterprise model that you selected.
12. Specify the state of the enterprise asset.
    1. On the Create Asset form, tap the State field.  
       The State screen opens.
    2. From the list of available states, select the current state of the enterprise asset.  
       The screen closes and you return to the Create Asset form.

    {#create-enterprise-asset-mobile-agent-app__substeps_ahk_zwv_lvb}  
    The State field on the Create Asset form automatically updates with the state that you selected. Based on this selected state, additional fields appear on the Create Asset form. {#create-enterprise-asset-mobile-agent-app__asset-state}
{#create-enterprise-asset-mobile-agent-app__asset-state}
13. Based on the enterprise asset state that you specified in [step 11](https://www.servicenow.com/docs/wvTsViyc9ZW8yIOSLcx~qQ#create-enterprise-asset-mobile-agent-app__asset-state), fill in the additional fields that appear on the Create Asset form.
14. Tap Submit.  
    The form closes and you automatically return to the home screen for the Enterprise Asset Management application.
{#create-enterprise-asset-mobile-agent-app__steps_om4_zqv_lvb}

## Result

The enterprise asset is created along with a corresponding configuration item
(CI).
**Related concepts**   

* [Manage an Enterprise Asset Management task using the Mobile Agent application](https://www.servicenow.com/docs/bZ_~AgqzYUeXxlp2aJSoug "Manage all your work order tasks and asset tasks using the intuitive Mobile Agent application.")
* [Manage enterprise asset repair tasks using the Mobile Agent application](https://www.servicenow.com/docs/qhvXSPHBKuKpRIdaAfE30w "Manage all the repair tasks associated with the defective enterprise assets in your stockroom using the intuitive Mobile Agent application.")
* [Manage enterprise asset pick tasks using the Mobile Agent application](https://www.servicenow.com/docs/A1JEvkqUka5tv0lTzyPqzw "Work on the Asset pick tasks assigned to you by using the Mobile Agent application.")
* [Manage enterprise asset put away using the ServiceNow Agent application](https://www.servicenow.com/docs/Me5xADeLdf7Co3NJQrUP2Q "Scan and put away the assets from the receiving bay in the designated aisle-space using the ServiceNow Agent application.")
* [Manage Drop off tasks for enterprise assets using the Mobile Agent application](https://www.servicenow.com/docs/ogiawPqlwEM0WR53UqgyaQ "As an enterprise asset technician, manage the delivery of enterprise assets that you have in your personal stockroom to any other warehouse stockroom by creating Drop off tasks in the Mobile Agent application. The asset manager of the destination stockroom receives the assets that you dropped off, verifies the asset, and completes the Receive and Drop off tasks in the Mobile Agent application.")  
**Related tasks**   

* [Look up enterprise assets using the Mobile Agent application](https://www.servicenow.com/docs/CGCn3Wj0F23K9qKGK2Y1jw "Use the ServiceNow Mobile Agent application to look up asset records so that you can view or update your enterprise asset details.")
* [Scan enterprise assets for stockroom inventory audits using the Mobile Agent application](https://www.servicenow.com/docs/LxXc0rVOEOV0Hc_cHVYing "Use the ServiceNow Mobile Agent application to scan the enterprise assets that you want to include in your stockroom inventory audits. After you scan all enterprise assets, you can complete the audit on your ServiceNow instance. Use your audit results to understand where your enterprise assets are located and what their current status is.")
* [Scan enterprise assets for location inventory audits using the Mobile Agent application](https://www.servicenow.com/docs/89S1xz_2RLEPewi6xMaMnA "Use the ServiceNow Mobile Agent application to scan the enterprise assets that you want to include in your location inventory audits. After you scan all enterprise assets, you can complete the audit on your ServiceNow instance. Use your audit results to understand where your enterprise assets are located and what their current status is.")
* [Verify and depart your enterprise assets for disposal using the Mobile Agent application](https://www.servicenow.com/docs/ijIKpKL7vnVCpSDt8KzBKA "Use the ServiceNow Mobile Agent application to complete the verification and departure of any enterprise assets that you want to dispose of.")