---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

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bundleId :

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workflow :

    - Technology


---

# Managing recalled enterprise assets

# Managing recalled enterprise assets {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can track and take action on enterprise assets that have been recalled by the asset
vendor by using recall orders. You can choose to replace, repair, or retire your recalled
enterprise assets. Alternatively, you can choose to provide your users with additional
instructions on how to operate your recalled enterprise assets.

## Recall flow {#managing-recalled-enterprise-assets__section_i24_gfh_jtb}

When you submit a recall order, the Enterprise Asset Management application
automatically generates an enterprise recalled asset record for each enterprise asset that you
included in the order. You can then use these records to track and manage the recall process for
each of those enterprise assets.  
Within each recall order, you must indicate how you are going to proceed with the recall process for the given enterprise asset based on the remediation option that is recommended by the asset vendor in the corresponding recall notification. You can choose to

* repair the enterprise asset either on-site or off-site,
* replace the enterprise asset with a new asset,
* retire the enterprise asset,
* or provide additional instructions on how to operate the enterprise asset.
{#managing-recalled-enterprise-assets__ul_ryj_tly_3tb}Based on the option that you choose, you must complete all subsequent tasks to remediate the asset and move the corresponding enterprise recalled asset record to the Completed stage. After every enterprise recalled asset record within a recall order reaches the Completed stage, the recall order is marked as complete.
* **[Submit a recall order for your enterprise assets](https://www.servicenow.com/docs/CpdVBStm5Wh4Eug69e9Sag)**   
  Submit a recall order to initiate the replacement, repair, or retirement of enterprise assets that have been recalled by the asset vendor. You can also choose to provide your users with additional instructions on how to operate your recalled enterprise assets.
* **[Acknowledge enterprise assets in the recall order](https://www.servicenow.com/docs/VwXwgWc0axsWNVMhx~B9pQ)**   
  Review and confirm the enterprise assets included in the recall order to proceed with the recall process.
* **[Completing a recall order for your enterprise assets](https://www.servicenow.com/docs/Tab2Ny2Vyb5AhCUVjJAfSQ)**   
  After you submit a recall order for any enterprise assets that have been recalled by the asset vendor, you must perform various tasks to complete the order.