---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Acknowledge receipt of an asset through the Core UI

# Acknowledge receipt of an asset through the Core UI {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request through the Core UI on your ServiceNow instance.

## Before you begin

Role required: none

## Procedure

1. Navigate to AllSelf-ServiceMy Requests.
2. Select the Zero Touch Refresh request.
3. In the Zero Touch Refresh Tasks tab, select the Receive asset task.
4. Select Close task.

## Result

The state of the Receive asset task of the Zero Touch Refresh request changes to Closed.
**Related tasks**   

* [Configure replacement models for a refresh model](https://www.servicenow.com/docs/ETf5UrKcKQLhNZd6Hnh8gg "Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form.")
* [Request a hardware asset refresh through Zero Touch Refresh](https://www.servicenow.com/docs/_GhbbVXoy0ROMqTHs5jolA "Request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.")
* [Fulfill a Zero Touch Refresh Fulfillment Request](https://www.servicenow.com/docs/UjbFj5PNMXqArjdaDC9iXg "As a provider, ship a replacement asset requested through a Zero Touch Refresh Fulfillment Request to the requester.")
* [Process a Zero Touch Refresh request](https://www.servicenow.com/docs/_HfVn8d2MeihNN0o4CEbEA "Process a Zero Touch Refresh request to receive the assets from your provider and complete the Zero Touch Refresh flow.")
* [Acknowledge receipt of an asset on a mobile device](https://www.servicenow.com/docs/8s6gLt7pIokcnN7E5xb1qw "As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.")

*[\>]: and then