--- sourceDocument: Xanadu IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Asset operations view # Asset operations view {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Use the Asset operations view in the Hardware Asset Workspace to view the asset operations-related functions such as stock rules, stock orders, procurement sourcing requests, all contract renewal requests, contract renewal line items, custom products, custom models, and take appropriate actions. The Asset operations view includes the following list: * Inventory * Stockroom types: View types of stockrooms. For more information, see [Create a new stockroom type](https://www.servicenow.com/docs/ACNAJ8IObonB6GaHkHwT7g "If you need stockroom types that are not included in the base system, you can create a custom stockroom type."). * Stock rules: View stock rules associated with the stockroom. For more details, see [Create a stock rule](https://www.servicenow.com/docs/2zhTYvsYRPagOqkCtUS_Ig "Create a stock rule to control what happens when the inventory of a particular asset in a particular stockroom reaches a specified threshold."). * Stock orders: View stock orders associated with the inventory. {#asset-operations-view__ul_swn_hvb_vrb} * Shipment * Shipments: View and track the shipments from different sources or flows. For more information, see [View hardware asset shipment details](https://www.servicenow.com/docs/vn~FP2UM_S3tPKdb5pAYMw "View all hardware asset shipment details in a single place in the Hardware Asset Workspace."). * Shipment assets: View the list of assets included in the shipments. For more information, see [View hardware asset shipment details](https://www.servicenow.com/docs/vn~FP2UM_S3tPKdb5pAYMw "View all hardware asset shipment details in a single place in the Hardware Asset Workspace."). * Shipping carriers: Create and view the list of shipping carriers. For more information, see [Create a shipping carrier record](https://www.servicenow.com/docs/gNqjZCFVlqGOucpkqEKZcw "Create a shipping carrier record used to associate the carrier with an integration profile."). * Carrier integration profiles: View the list of carrier integration profiles associated with the shipping carriers. For more information, see [View the carrier integration profile details](https://www.servicenow.com/docs/8Waj9HlvaS7POz2NWxx~0w "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application."). {#asset-operations-view__ul_ay3_hht_zxb} * Procurement-Requests: View and track procurement requests. For more information, see [Sourcing items in a service catalog request](https://www.servicenow.com/docs/VaFKqURh0iYfqSTIi7fhWA "A service catalog request can contain multiple items that must be sourced."). * Hardware asset normalization * Custom products: View details of custom products that aren't represented in the Asset Management Content Service. For more information, see [Add a custom product](https://www.servicenow.com/docs/ui3gX6l6axbS~82jkrGfMw "If you have a product that is not represented in the Asset Management Content Service yet, you can create a custom product."). * Custom models: View details of custom models. For more information, see [Create a hardware or consumable model](https://www.servicenow.com/docs/q6310JL7ZicIAnmBvYrjOA "To begin tracking your hardware and consumable assets, create a hardware or consumable model. Then, add lifecycle information to keep track of the lifecycle phase of your model."). * Calculated lifecyle templates: View and create life cycle templates and formulas that can be applied on hardware and consumable models. For more information, see [Manage the lifecycle of hardware models with calculated lifecycle templates](https://www.servicenow.com/docs/GgTQALpmr4tDBOr99miLmQ "Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models."). {#asset-operations-view__ul_lcb_kvb_vrb} * Contract Renewal * All contract renewal requests: View details of all contract renewal requests. * Contract renewal line items: View details of all line items associated with contract renewal requests. {#asset-operations-view__ul_r3l_mjs_ctb} For more information, see [Contract renewal workflow](https://www.servicenow.com/docs/Apn7BPfoquDgRAFeMqlJFg "Use the contract renewal workflow to renew contracts that are nearing their expiry date or are already expired. This workflow enables you to renew contracts through a streamlined and managed process."). * KPI configuration Important: The KPI configuration options are available in Hardware Asset Management version 13.0.0 and later. * KPI opt in: Enable the asset performance tracking by opting in to the model categories of the assets. For details, see [Opt in to model categories to track performance KPIs for hardware assets](https://www.servicenow.com/docs/r~Bne0AGgVyLHyx~ATRKHg "Monitor the performance KPIs of hardware assets in your organization by enabling the KPI tracking for the models to which the assets belong."). * Operational schedules: Create and view operational schedules for hardware assets. For details, see [Create an operational schedule for hardware assets](https://www.servicenow.com/docs/vx3KWEADt_qD3FKcZ689BA "Define the scheduled operational time, which is the duration during which the asset will be in use, by creating an operational schedule.") * Asset schedules: Link hardware assets to their respective operational schedules and align KPI records accordingly. For details, see [Map hardware assets to an operational schedule](https://www.servicenow.com/docs/GrnREhdbZwyYxNeb2SAlZg "Create an asset schedule to map the hardware assets to an operation schedule.") {#asset-operations-view__ul_gkm_yvb_1gc} * TCO configuration * Task rate card: Define the type of task and the method of calculating the associated costs, and view the details of the created task rate cards. For more information, see [Create a task rate card in Hardware Asset Workspace](https://www.servicenow.com/docs/DIRbCZ4zJNvRIWPS0MNZLg "Create a task rate card to define the type of task and the method of calculating the associated costs."). * Labor rate card: Record the time worked on a task and associate a rate to the task, and view the details of the created labor rate cards. For more information, see [Create a labor rate card in Hardware Asset Workspace](https://www.servicenow.com/docs/SCIlSZZPwleNufL_oWD2tQ "Create a labor rate card to record the time worked on a task and associate a rate to the task."). {#asset-operations-view__ul_qt3_nk2_hzb} * Zero touch * Asset requests: View the list of hardware asset requests of your employees submitted through the Zero Touch request flow. For more information, see [Manage hardware asset requests using the Zero Touch request flow](https://www.servicenow.com/docs/qF2zGcy~HMJ3WOWG5gT1TA "Fulfill hardware asset requests of your employees through an external provider by using the Zero Touch request flow."). * Provider integration profiles: Create a provider integration profile to transform the Scratchpad updates from your provider into a format required for the Zero Touch request flow. For more information, see [Create a provider integration profile](https://www.servicenow.com/docs/zWLT8ikDpe7p4WCk4GjPJQ "Create a provider integration profile to convert any format of Scratchpad update sent by your provider to a format required for the Zero Touch request flow."). {#asset-operations-view__ul_vb2_vvh_4bc} * Zero touch refresh * Requests: View the list of Zero Touch Refresh requests of your employees. For more information, see [Process a Zero Touch Refresh request](https://www.servicenow.com/docs/_HfVn8d2MeihNN0o4CEbEA "Process a Zero Touch Refresh request to receive the assets from your provider and complete the Zero Touch Refresh flow."). * Refresh models: Create and view the list of refresh models with the configured replacement models. For more information, see [Configure replacement models for a refresh model](https://www.servicenow.com/docs/ETf5UrKcKQLhNZd6Hnh8gg "Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form."). {#asset-operations-view__ul_k4k_d3t_zxb} * Hardware asset success * Success goals: Create success goals and view the list of created success goals for Hardware Asset Management. For more information, see [Create a success goal for Hardware Asset Management](https://www.servicenow.com/docs/QlabSB6eKV4Z1C4W_l2jHg "Create a success goal to track the success of the Hardware Asset Management application in your instance."). * Success activities: Create success activities and view the list of created success activities for Hardware Asset Management. For more information, see [Create success activities for HAM success goals](https://www.servicenow.com/docs/oMD1fIgzpOmkx29PlO0PPA "Create success activities to track the success of your created goals."). * Success categories: Create a category for a success goal and view the list of categories. For more information, see [Create a success goal category for hardware assets](https://www.servicenow.com/docs/~IrwKO9K7Xwr_8W~YK5lzw "Create a success goal category to associate it with the Hardware Asset Management success goal."). * Hardware maturity: View items that help you drive the success of your hardware assets. For more information, see [View all maturity items for Hardware Asset Management](https://www.servicenow.com/docs/Bcm_6zt8Wn97XpGUd5WIfg "View the maturity of your Hardware Asset Management (HAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed."). {#asset-operations-view__ul_cf1_l5v_3xb} {#asset-operations-view__ul_qdq_gvb_vrb} You can also create and easily access your custom list views from the My Lists tab. Figure 1. Asset operations **Related concepts** * [Inventory view](https://www.servicenow.com/docs/pfuLUKdtBVjVpMRlfhNWEw "Use the Inventory view in the Hardware Asset Workspace to view the inventory functions such as Asset audits and Disposal orders and to take any inventory-related actions.") * [Work with hardware normalization](https://www.servicenow.com/docs/~3kGjmM_FKkeORWDx5LLQg "Asset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.") **Related topics** * [Request items source](https://www.servicenow.com/docs/access?context=c_SourcingRequestItems&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)