---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create an RMA response order line

# Create an RMA response order line {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a Return Merchandise Authorization (RMA) response order line for every asset in an RMA response order.

## Before you begin

Role required: sn_daas_ham.daas_asset_manager

* Install the Hardware Asset Management for DaaS application from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
* Install the Hardware Asset Management application from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
{#create-rma-response-order-line__ul_sls_3sr_gbc}

## About this task

For an RMA response order line to be considered as complete, the State field of all its tasks must be Closed Complete.

## Procedure

1. Navigate to WorkspacesHardware Asset Workspace.
2. Select the DaaS provider view.
3. Select the RMA orders tab.
4. Select an RMA order number.
5. Select the RMA response order lines tab.
6. Select New.
7. On the form, fill in the fields.  
   {#create-rma-response-order-line__table_pzr_t4s_2bc__entry__2}

   | Field | Description |
   |-|-|
   | Number | Unique number for the RMA response order line. |
   | Parent | Unique number for the RMA response order, which is associated with this order number line. |
   | Model | Model of the asset for which the customer has initiated an RMA request. |
   | Quantity | Quantity of the asset. This field is automatically set to 1. |
   | Stage | Status of the RMA response order line. This field is automatically set to Draft. |
   | Assigned to | The individual responsible for working on the RMA response order line. |
   | Asset | List of assets that are in use and assigned to the customer. |
   | Notes ||
   | Work notes | Notes about the task that are visible to all users within your organization. |
   [Table 1. Create New RMA response order line form]

   {#create-rma-response-order-line__table_pzr_t4s_2bc}
8. Select Save.
{#create-rma-response-order-line__steps_tgj_pjj_kbc}

## Result

* An RMA response order line with a unique number is created.
* The Stage field is set to Assess.
* The Asset tasks tab is created, displaying a unique asset task number with the task type as RMA assessment.
{#create-rma-response-order-line__ul_ttc_mqs_2bc}

## What to do next

[Assess the RMA asset](https://www.servicenow.com/docs/v~YGdhxESycsAd0xouw8OQ "Assess the Return Merchandise Authorization (RMA) asset using either an on-site or off-site assessment procedure.").

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