---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create an RMA response order

# Create an RMA response order {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a Return Merchandise Authorization (RMA) response order to associate an RMA request for an asset.

## Before you begin

Role required: sn_daas_ham.daas_asset_manager

* Install the Hardware Asset Management for DaaS application from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
* Install the Hardware Asset Management application from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
{#create-rma-response-order__ul_m4l_cbj_kbc}

## About this task

For an RMA response order to be considered as complete, all its RMA response order lines must reach the Complete stage.

## Procedure

1. Navigate to WorkspacesHardware Asset Workspace.
2. Select the DaaS provider view.
3. Select the RMA orders tab.
4. Select New.
5. On the form, fill in the fields.  
   {#create-rma-response-order__table_qcg_m2s_2bc__entry__2}

   |   |   |
   |-|-|
   | Number | Unique number for the RMA response order. |
   | External RMA number | Customer-provided reference for the RMA request that helps you track the source. |
   | DaaS account | Associated DaaS account of the customer. |
   | Contact Email | Email of the customer who initiated the RMA request. |
   | Delivery address | Address of the customer associated with the RMA request. |
   | State | Status of the RMA response order. This field is automatically set to Open. |
   | Requested for | Name of the customer associated with the DaaS account, for whom the asset is requested. |
   | Opened by | Estimated delivery date of the asset that's being sent to the specified delivery address. |
   | Customer mobile number | Mobile number of the customer who initiated the RMA request. |
   | Device location | The physical whereabouts of the device currently in operation. |
   | RMA justification | Reason of the RMA request creation provided by the customer. |
   [Table 1. Create New RMA response form]

   {#create-rma-response-order__table_qcg_m2s_2bc}
6. Select Save.
{#create-rma-response-order__steps_rjk_pgj_kbc}

## Result

* An RMA response order with a unique number is created.
* RMA response order lines tab is displayed.
{#create-rma-response-order__ul_rjd_b5r_gbc}

## What to do next

[Create an RMA response order line](https://www.servicenow.com/docs/ke_hR84JUkzgFBqFp6RN2g "Create a Return Merchandise Authorization (RMA) response order line for every asset in an RMA response order.").

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