---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create a shipping carrier record

# Create a shipping carrier record {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a shipping carrier record used to associate the carrier with an integration profile.

## Before you begin

Role required: inventory_admin

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset operations.
2. From the Shipment list, select Shipping carriers.
3. Select New.
4. Provide the contact details of the carrier.
5. On the form, fill in the remaining fields.  
   {#create-shipping-carrier__table_y5c_5d5_kxb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the shipping carrier. This field is required. |
   | Company | Core company of the shipping carrier. |
   | Integration profile | Profile for integrating with the third-party carrier's application. For more details, see [View the carrier integration profile details](https://www.servicenow.com/docs/8Waj9HlvaS7POz2NWxx~0w "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application."). |
   | Status | Status of the carrier. This field is set to Active by default. |
   | Max wait days | Maximum days that the carrier takes to deliver a shipment. By default, this field is set to 90. You can change this value. Note: This field isn't shown on the form by default. You can choose to display this field on the form. A shipment record that is not updated by the carrier after the integration profile job has run for the specified maximum wait days is marked as stale shipment by The ITAM: Process integration profiles and stale shipment job. |
   | Notes | Additional information about the carrier. |
   [Table 1. Create New Shipping Carrier form]

   {#create-shipping-carrier__table_y5c_5d5_kxb}
6. Select Save.

## Result

The shipping carrier record is created and added to the Shipping carriers list.
**Related concepts**   

* [Creating an integration script include for third-party carrier applications](https://www.servicenow.com/docs/tSkgkCZxulUotnLxXr7SuA "In order to integrate with a ServiceNow instance, a third-party carrier application must have a script include that extends the base class ITAMShipmentIntegration script on its ServiceNow instance to receive the shipment tracking number from the customer's ServiceNow instance and respond with the carrier-related details.")
* [Stale shipments](https://www.servicenow.com/docs/BKnDCrjdh_cfLR_eUueLSQ "Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.")  
**Related tasks**   

* [Connect your ServiceNow instance with a shipping carrier application](https://www.servicenow.com/docs/P8bNDjC~oLqWt2Nk_PeVhg "Associate a shipping carrier with an integration profile to connect your ServiceNow instance to the carrier application.")
* [Remove a shipping carrier from an integration profile](https://www.servicenow.com/docs/L9dwTkMjxF6NZQGYn4Swbg "Remove a shipping carrier that you no longer want to associate with an integration profile.")
* [Create a carrier integration profile](https://www.servicenow.com/docs/bbnucXK~Uopgk2XUTwyE_A "Create a carrier integration profile for your carrier by specifying the API and connection details that are used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [View the carrier integration profile details](https://www.servicenow.com/docs/8Waj9HlvaS7POz2NWxx~0w "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [Test the integration with the carrier API](https://www.servicenow.com/docs/FKUNpNa7QFeQNQ1Ak0VXfg "Check the connection with the carrier API to handle any connection issues such as invalid credentials, incorrect tracking details, and issues with the integration script include.")
* [View hardware asset shipment details](https://www.servicenow.com/docs/vn~FP2UM_S3tPKdb5pAYMw "View all hardware asset shipment details in a single place in the Hardware Asset Workspace.")
* [Track a hardware asset shipment](https://www.servicenow.com/docs/45QexjNCiozKTI8HM19mzg "Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.")

*[\>]: and then