---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Request repair of defective hardware assets in your stockroom

# Request repair of defective hardware assets in your stockroom {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an asset manager, you can get the defective hardware assets in your stockroom repaired by creating repair orders.  
You can request repair of defective hardware assets through any of the following options:

* [Request repair of hardware assets using Service Catalog](https://www.servicenow.com/docs/fv1JhvvR0qGd4Tr3eRfRHQ "Submit a Service Catalog request to repair hardware assets that are defective or pending repair in your stockroom.")
* [Create repair orders for hardware assets in the Inventory view](https://www.servicenow.com/docs/QnwbqaK9Xiak0HP1YgdvPA "Request repair of hardware assets that are defective or pending repair by creating a repair order in the Inventory view of the Hardware Asset Workspace.")
* [Request repair of a hardware asset using the Repair option](https://www.servicenow.com/docs/8J8E9LnU86nj~EnGOg4hkA "Request repair of a defective hardware asset in your stockroom directly through an option on the asset form.")
{#request-repair-defective-ham-assets__ul_dsx_z22_lbc}  
Note:  
Consider the following points when you create a repair order:

* You can't request repair of the following assets:
  * Consumables
  * Assets that are part of any other workflow
  {#request-repair-defective-ham-assets__ul_hxz_ndg_ccc}
* You can request repair of a child asset only if you have added its parent asset to the repair order. However, assets in the pallets can be repaired.
{#request-repair-defective-ham-assets__ul_lwg_gdg_ccc}
* **[Request repair of hardware assets using Service Catalog](https://www.servicenow.com/docs/fv1JhvvR0qGd4Tr3eRfRHQ)**   
  Submit a Service Catalog request to repair hardware assets that are defective or pending repair in your stockroom.
* **[Create repair orders for hardware assets in the Inventory view](https://www.servicenow.com/docs/QnwbqaK9Xiak0HP1YgdvPA)**   
  Request repair of hardware assets that are defective or pending repair by creating a repair order in the Inventory view of the Hardware Asset Workspace.
* **[Request repair of a hardware asset using the Repair option](https://www.servicenow.com/docs/8J8E9LnU86nj~EnGOg4hkA)**   
  Request repair of a defective hardware asset in your stockroom directly through an option on the asset form.

**Related concepts**   

* [Fulfill repair orders in the Hardware Asset Workspace](https://www.servicenow.com/docs/ecdOMbqGX1etcDxe1jRFyQ "Fulfill a repair order by completing all the open repair asset tasks associated with its repair order lines.")
* [Record time worked on asset repair tasks in the Hardware Asset Workspace](https://www.servicenow.com/docs/MRX7E0XO09dLwgwVzkSMgA "Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks in the Hardware Asset Workspace. After you start work on a repair asset task, you can pause and resume work. You can also record the time worked manually.")