---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Continue to track delayed shipments

# Continue to track delayed shipments {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Continue to track a stale hardware asset shipment that is delayed if the reason for the delay is known.

## Before you begin

Role required: inventory_user (read) or inventory_admin

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset operations.
2. From the Shipment list, select Shipments.
3. Select a shipment record that you want to track.
4. On the Shipment details form, select the Ignore stale check check box.
5. Select Save.

## Result

* The Stale shipment check box on the Shipment details form is automatically cleared.
* The tracking number of this shipment is sent to the carrier for tracking and this shipment record won't be marked as stale again.
{#track-delayed-shipments__ul_l1k_nnv_wxb}

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