---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# View the carrier integration profile details

# View the carrier integration profile
details {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.

## Before you begin

Role required: admin, domain_admin, asset, or inventory_admin

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset operations.
2. From the Shipment list, select Carrier integration profiles.  
   The third-party carrier application automatically inserts records into the Carrier integration profiles list. You can also create a carrier integration profile.
3. Select the carrier integration profile of your carrier.  
   {#view-integration-profiles__table_ejc_bcz_lxb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the integration profile. |
   | Connection details | Reference to the Connection and Credentials Aliases table that stores the credentials of the customer. Note: Your credentials must be updated in the Connection and Credentials Aliases table so that you're authenticated to connect to the carrier API. |
   | API | Name of the script that has the integration business logic. |
   | Job | Name of the scheduled job that invokes the carrier API to fetch the shipments details. This job is created by a job that runs daily, The ITAM: Process integration profiles and stale shipment job. |
   | Active | Option that indicates the status of the integration profile. Note: Only users with the admin or domain_admin role can deactivate the integration profile but they can't delete the integration profile. When an integration profile is deactivated, the associated job that invokes the carrier API is deactivated automatically. |
   [Table 1. Carrier Integration Profile Details form]

   {#view-integration-profiles__table_ejc_bcz_lxb}
**Related concepts**   

* [Creating an integration script include for third-party carrier applications](https://www.servicenow.com/docs/tSkgkCZxulUotnLxXr7SuA "In order to integrate with a ServiceNow instance, a third-party carrier application must have a script include that extends the base class ITAMShipmentIntegration script on its ServiceNow instance to receive the shipment tracking number from the customer's ServiceNow instance and respond with the carrier-related details.")
* [Stale shipments](https://www.servicenow.com/docs/BKnDCrjdh_cfLR_eUueLSQ "Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.")  
**Related tasks**   

* [Connect your ServiceNow instance with a shipping carrier application](https://www.servicenow.com/docs/P8bNDjC~oLqWt2Nk_PeVhg "Associate a shipping carrier with an integration profile to connect your ServiceNow instance to the carrier application.")
* [Remove a shipping carrier from an integration profile](https://www.servicenow.com/docs/L9dwTkMjxF6NZQGYn4Swbg "Remove a shipping carrier that you no longer want to associate with an integration profile.")
* [Create a carrier integration profile](https://www.servicenow.com/docs/bbnucXK~Uopgk2XUTwyE_A "Create a carrier integration profile for your carrier by specifying the API and connection details that are used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [Test the integration with the carrier API](https://www.servicenow.com/docs/FKUNpNa7QFeQNQ1Ak0VXfg "Check the connection with the carrier API to handle any connection issues such as invalid credentials, incorrect tracking details, and issues with the integration script include.")
* [Create a shipping carrier record](https://www.servicenow.com/docs/gNqjZCFVlqGOucpkqEKZcw "Create a shipping carrier record used to associate the carrier with an integration profile.")
* [View hardware asset shipment details](https://www.servicenow.com/docs/vn~FP2UM_S3tPKdb5pAYMw "View all hardware asset shipment details in a single place in the Hardware Asset Workspace.")
* [Track a hardware asset shipment](https://www.servicenow.com/docs/45QexjNCiozKTI8HM19mzg "Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.")

*[\>]: and then