---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# View the license report for the Hardware Asset Management application

# View the license report for the Hardware Asset Management application {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

View details of the subscriptions purchased and consumed by your organization for the managed IT resource types such as Server, End User Computing Device, Networking Device, Mobile Device, and Telecom Network Inventory using
the ITAM License Report.

## Before you begin

Role required: admin, usage_admin

## About this task

Note:  
Every Sunday, the license count for the managed IT resource types is calculated. Any changes to the license consumption reflect on the ITAM license report only after the monthly license count calculation.

## Procedure

1. Navigate to AllITAM LicensingITAM License Report.
2. Search for the Hardware Asset Management application.  

   Subscription details of all the Hardware Asset Management applications activated on your ServiceNow instance are shown.  
   You can view the following information on subscriptions purchased for the resource categories that you opted-in for all the Hardware Asset Management applications:
   * Application: Name of the application that is activated on your ServiceNow instance. The ITAM License Report is grouped by the application.
   * Resource Category: Managed IT resource types available for the Hardware Asset Management application. The resource types include the following:
     * Server
     * End User Computers
     * Network gear
     * Mobile Device
     * Telecom Network Inventory
     * Printers
     * Monitors
     * Storage
     * Unclassified hardware

     {#view-license-report-ham__ul_qg4_klf_2yb}  
     Note the following:
     * Printers, Monitors, Storage, and Unclassified hardware are available with Hardware Asset Management version 10.1.0 and later.
     * When more than one Hardware Asset Management solution is activated on your ServiceNow instance, an opted-in resource category that is available with the activated solutions is licensed only under solution. For more details, see [Licensing framework for Hardware Asset Management solutions](https://www.servicenow.com/docs/0bpfeD_1uJoQeUBLDDS3GA "Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution.").
     {#view-license-report-ham__ul_dxl_bdd_z1c}
   * Resource Subcategory: Subcategories of a Resource category.  
     Note:  
     * Resource Subcategory is available with Hardware Asset Management version 10.1.0 and later.
     * Based on the acquisition method, the following resource subcategories are available for the Mobile Device only when the Hardware Asset Management integration with Zero Touch Mobility is activated on your ServiceNow instance:
       * Bring Your Own Asset
       * Corporate Asset
       {#view-license-report-ham__ul_r4g_cxh_y1c}
     {#view-license-report-ham__ul_pj4_ywh_y1c}
   * Resource Total Count: Asset count of the managed IT resources that is grouped by Resource categories and Model categories.
   * Subscription Unit Ratio: Predefined ratios that determine how many assets of a Resource category require a subscription. For example, the defined ratio of 4:1 for End User Computers means that every four assets of that resource category require one Subscription Unit.
   * Total Subscription Units Consumed: The number of subscriptions per Resource category that your organization consumed. The licensing module calculates this number by applying the Subscription Unit Ratio to the Resource Total Count for each Resource Category.
   {#view-license-report-ham__ul_w4c_syz_qmb}
**Related tasks**   

* [Opt-in or opt-out of HAM license resource categories](https://www.servicenow.com/docs/HTLwO8Q60N3mwYkZWMlpiw "Opt in the Hardware Asset Management (HAM) license resource categories that are part of the HAM subscription. You can purchase and opt in the resource categories that you use, and you can opt out and not pay for the categories that you don't use.")

*[\>]: and then