---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Models

# Models {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Models are specific versions or various configurations of an asset. Models are used for
managing and tracking assets through various ServiceNow platform asset applications,
including Product Catalog, Asset Management, and Procurement.
Model definitions can be based on vendor-provided criteria, for example, the manufacturer
name Apple MacBook Pro, or on a custom abstraction, for example, Graphic Designer
Workstation. All model information is located in the Product Catalog application.

A model can be in one or more [model
categories](https://www.servicenow.com/docs/d1T2P7JnwZXSxyWOxJpIog "Model categories associate CI classes with asset classes. Model categories are part of the Product Catalog application."). For example, a laptop can be a computer and a server. Model definitions specify
whether the model creates an asset, a configuration item, or both. On a hardware model
record, compatible hardware models can be added.

Unless otherwise noted, working with product models requires the model_manager role. This
role is contained by other roles, such as sam, category_manager, and asset.

## Creating models

Models are created in the Product CatalogProduct ModelAll Models module.

See [Model form fields](https://www.servicenow.com/docs/VxDfWgpcjEXJ9iyG8L8rHQ "There are fields on the Model form that apply to all types of models.") for a list of the fields that appear
on all models, regardless of the type of model.
* **[Model form fields](https://www.servicenow.com/docs/VxDfWgpcjEXJ9iyG8L8rHQ)**   
  There are fields on the Model form that apply to all types of models.
* **[Create hardware models](https://www.servicenow.com/docs/zpd76hfNk_E4~N6TGmkEVg)**   
  Use hardware models to track equipment assets such as servers and racks. You can create a new hardware model.
* **[Create consumable models](https://www.servicenow.com/docs/su22Dtg5Mqam8KAWHzgz1A)**   
  Consumables are items that are tracked as a group, not individually. An example of consumable items is computer keyboards.
* **[Bundled models](https://www.servicenow.com/docs/1XLvqsI1hxiWnvGMuUSV7Q)**   
  A bundled model is a single model comprised of individual models. For example, a laptop, printer, keyboard, and mouse can be combined into a single bundled model. If you assign any one asset from the bundled model to an individual, that person receives all the components in the bundle.
* **[Software models](https://www.servicenow.com/docs/IN6DJFAStLOrVtmfy~xf_w)**   
  Software models are created as part of the asset management process. You can create product models for software from the product catalog, but you cannot administer all aspects of the software models.
* **[Create application models](https://www.servicenow.com/docs/7x_B9iN~61bp0BE7z3rvMw)**   
  You can create application models that can be managed and tracked within a Scrum development process.
* **[Work order models](https://www.servicenow.com/docs/kxBoulPK1rp9uQravF49AQ)**   
  When work management is activated, the ServiceNow platform adds the Work Order Models and Work Task Models modules to the product catalog.
* **[Models created for VMware support and Amazon EC2](https://www.servicenow.com/docs/HaEvrUxBO0MTqWU0U_i64Q)**   
  When you activate Orchestration for VMware and Amazon EC2, the system creates models automatically.
* **[Add skills to a model](https://www.servicenow.com/docs/HgGnCTNeWMnlsuKTg0YIlA)**   
  You can associate skills with any model. Creating associations between skills and models is helpful if you are using work management and want to assign tasks to agents based on their skills with specific models.
* **[Publish models to the hardware or software catalog](https://www.servicenow.com/docs/EOjYXuoiE9EmMMpjUsBnew)**   
  You can publish models to the hardware or software catalog to make the models available in the service catalog.
* **[Delete models](https://www.servicenow.com/docs/eHB3f0NfxpuJh~_wRwb02A)**   
  If a model is no longer needed, you can delete it as long as no assets or configuration items use the model.

**Related concepts**   

* [Vendor catalog items](https://www.servicenow.com/docs/I_lSe5w8mRJpgR49frdvMA "The vendor catalog is a list of goods available from different vendors.")
* [Product catalog items](https://www.servicenow.com/docs/d9nI~tj0c2XrGrW8F6JRcA "Product catalog items are hardware and software that you can track and offer in the service catalog.")
* [Model categories](https://www.servicenow.com/docs/d1T2P7JnwZXSxyWOxJpIog "Model categories associate CI classes with asset classes. Model categories are part of the Product Catalog application.")
* [Domain separation and Product Catalog](https://www.servicenow.com/docs/27kL3Lbc_x4X8~Sp56OCjg "Domain separation is supported in the Product Catalog. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
* [Procurement](https://www.servicenow.com/docs/Q5f5gif5hEiGlAVnDoW8sw "Procurement managers can use the ServiceNow Procurement application to create purchase orders and to obtain items for fulfilling service catalog requests.")  
**Related reference**   

* [Components installed with Product Catalog](https://www.servicenow.com/docs/gLAVTYmhU2Ccf2mtOQb2WA "The following components are installed with the Product Catalog plugin.")  
**Related topics**   

* [Asset Management](https://www.servicenow.com/docs/access?context=c_AssetManagement&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)

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