---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Integrating with Cisco Webex

# Integrating with Cisco
Webex {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read

Integrating your Software Asset Management application with Cisco
Webex applications enable you to track your software subscriptions and reclaim unused licenses.  
The supported Cisco Webex applications are:

* Webex Meetings
* Webex Teams
* Webex Training
* Webex Events
* Webex Support Session
{#integrate-with-webex-apps__ul_hhs_wwn_3qb}  
Important:  
Minimize security risks and protect information by granting access only to the necessary user or API permissions.{#integrate-with-webex-apps__table_box__entry__3}

| Process | Required user role in the Cisco Webex application | Authentication scopes |
|-|-|-|
| Download subscriptions | Read-only admin | * spark-admin:licenses_read * spark-admin:people_read {#integrate-with-webex-apps__ul_os5_j1t_xbc} |
| Pull user activity | * Compliance Officer * Full admin {#integrate-with-webex-apps__ul_knf_ljb_ybc} | * spark-compliance:events_read * meeting:admin_schedule_read {#integrate-with-webex-apps__ul_mst_mjb_ybc} |
| Reclaim subscription | Full admin | * spark-admin:people_read * spark-admin:people_write {#integrate-with-webex-apps__ul_k5t_qjb_ybc} |
[Table 1. Minimal user permissions]

{#integrate-with-webex-apps__box-title}

## Create a Webex Meetings OAuth application {#ariaid-title2}

Create an OAuth integration application in Cisco DevNet.

### Before you begin

Webex Role required: Refer to the [Minimal user permissions](https://www.servicenow.com/docs/xC9IOWVSUK3Jrz2bOeE3fQ#integrate-with-webex-apps "Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.") table.

### Procedure

1. Login to [Webex developer portal](https://developer.webex.com/my-apps) by using your Webex credentials.
2. Select your profile icon and then select My Webex Apps.
3. Navigate to Create a New AppSelect IntegrationCreate an Integration.
4. On the form, fill in the fields:  
   {#create-webex-oauth-app__table_cmk_1g4_3qb__entry__2}

   | Field | Value |
   |-|-|
   | Will This Integration Use A Mobile SDK? | No |
   | Integration Name | Name of your integration as it appears in Webex. For example, ServiceNow integration. |
   | Contact Email | Email address of the administrator. |
   | Icon | Icon to appear on the My Apps page. Either upload your own application icon or select one from the list of default icons. |
   | Description | Description of your integration. For example, functionality of the integration and its benefits. |
   | Redirect URI | The URI that will be redirected to when completing an OAuth grant flow.https://\<instance\>.service-now.com/oauth_redirect.do, where <var class="keyword varname">instance</var> is the name of your ServiceNow instance. |
   | Scopes | To access the integration APIs, you must select the meeting:admin_schedule_read scope. |
   [Table 2. New Integration form]

   {#create-webex-oauth-app__table_cmk_1g4_3qb}
5. Select Add Integration.
6. Copy and save the OAuth Client ID and OAuth Client Secret that appear for later use.
{#create-webex-oauth-app__steps_lzs_y42_vwb}

## Create a Webex Teams OAuth application {#ariaid-title3}

Create an OAuth integration application in Cisco
Webex for Developers.

### Before you begin

Webex Role required: Refer to the [Minimal user permissions](https://www.servicenow.com/docs/xC9IOWVSUK3Jrz2bOeE3fQ#integrate-with-webex-apps "Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.") table.

### Procedure

1. Navigate and log in to [Cisco Webex for Developers](https://developer.webex.com/).
2. Under the profile icon, select My Webex Apps.
3. Navigate to Create a New AppSelect IntegrationCreate an Integration.
4. On the form, fill in the fields:  
   {#create-webex-teams-oauth-app__table_cmk_1g4_3qb__entry__2}

   | Field | Value |
   |-|-|
   | Will This Integration Use A Mobile SDK? | No |
   | Integration Name | Name of your integration as it appears in Webex. For example, ServiceNow integration. |
   | Contact Email | Email address of the administrator. |
   | Icon | Icon to appear on the My Apps page. Either upload your own application icon or select one from the list of default icons. |
   | Description | Description of your integration. For example, functionality of the integration and its benefits. |
   | Redirect URI | The URI that will be redirected to when completing an OAuth grant flow.https://\<instance\>.service-now.com/oauth_redirect.do, where <var class="keyword varname">instance</var> is the name of your ServiceNow instance. |
   | Scopes | To access the integration APIs, you must select these scopes: * spark-admin:licenses_read * spark-admin:organizations_read * spark-admin:people_read * spark-admin:people_write * spark-admin:roles_read * spark-compliance:events_read * meeting:admin_schedule_read {#create-webex-teams-oauth-app__ul_dqj_gh4_3qb} |
   [Table 3. New Integration form]

   {#create-webex-teams-oauth-app__table_cmk_1g4_3qb}
5. Select Add Integration.
6. Copy and save the OAuth Client ID and OAuth Client Secret that appear for later use.

## Create a Webex integration profile {#ariaid-title4}

Create an integration profile to track software subscriptions and optimize licensing
for the Cisco
Webex applications.

### Before you begin

To create a Webex integration profile, request the Cisco
Webex Meetings and Webex Teams spoke apps from the
[ServiceNow Store](https://store.servicenow.com).

ServiceNow Role required: admin or sam_integrator

### About this task

If you're using Software Asset Workspace, the option to create the Webex integration profile in Core UI is inactive.

### Procedure

1. Navigate to the integration profile.

   | Interface | Action |
   | Core UI | 1. Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles. 2. Select New. 3. Select Webex Integration Profile. {#create-integration-webex-apps__ol_ijd_bjk_qtb} |
   | Software Asset Workspace | 1. Navigate to License operationsUser SubscriptionsDirect integration profiles. 2. Select New. 3. Select Webex from the drop-down list. 4. Select Continue. {#create-integration-webex-apps__ol_wjd_bjk_qtb} |
   |-|-|

   {#create-integration-webex-apps__choicetable_o3p_z3k_qtb}
2. On the form, fill in the fields.  
   {#create-integration-webex-apps__table_tqk_y4p_3qb__entry__2}

   | Field | Description |
   |-|-|
   | Display name | Name of the profile. For example, Webex integration. |
   | Status | Status of the integration profile. * If you haven't published the integration profile, this field is automatically set to  Draft. * If you have already published the integration profile, this field is automatically set to  Published. {#create-integration-webex-apps__ul_qpy_1qb_ybc} |
   | Profile type | Type of integration profile. This field is automatically set to Webex Subscription. |
   [Table 4. Integration profile form]

   {#create-integration-webex-apps__table_tqk_y4p_3qb}
3. In the Calculate Activity Subflow tab, choose a value for the Analyze user activity from field.  
   You can also select the date and time that you want to analyze user activity from in the Analyze user activity from field. By default, you can analyze user activity up to 60 days prior to the current date and view events performed by individual users from the time you create this profile.  
   Note:  
   Software Asset Management pulls the events from the time that you start analyzing user activity irrespective of the profile creation date.
   You can modify this value in the Last activity threshold field of your software reclamation rules. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/nAflLzIGyHaK_OpPmTYTvw "Use reclamation rules to cancel user subscriptions that have limited to no activity.").
4. Select Save.  
   A draft integration profile is created.

   In the Download Subscription Subflow tab, the Connection \& Credential field appears and is automatically set to
   sn_cisco_teams_spk.CiscoWebexTeams. In the Calculate Activity Subflow tab, the Connection \& Credential field appears and is automatically set to
   sn_webex_mtg_spoke.Webex.
5. In the Download Subscription Subflow tab, select the preview icon (![Preview icon]()) next to the Connection \& Credential field and then select Open Record in the record preview.
6. If you see a text on the record as This record is in the Cisco Webex Teams Spoke application, but 'xxx' is the current application. To edit the record click here, select the link.
   1. Set the configuration template record to SAM SaaS Webex Teams.
   2. Save the record.
   {#create-integration-webex-apps__substeps_eq1_ssp_5zb}
7. Select the Create New Connection \& Credential related link.
8. On the form, fill in the OAuth Client ID and OAuth Client Secret that you had saved while creating the Webex Teams OAuth application.  
   Leave all other fields as is.
9. Select Create and Get OAuth Token.  
   Note:  
   Make sure you're logged in to your ServiceNow instance using your local admin credentials. Logging in with SSO user credentials might cause the tokens to be generated automatically.

   For the role required to perform this step,
   refer to the [Minimal user permissions](https://www.servicenow.com/docs/xC9IOWVSUK3Jrz2bOeE3fQ#integrate-with-webex-apps "Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.") table.
10. When prompted, log in using your Webex Email address and Password.
11. After the connection is successfully created, navigate to the Webex integration profile.
12. In the Calculate Activity Subflow tab, select the preview icon (![Preview icon]()) next to the Connection \& Credential field and then select Open Record in the record preview.
13. Select the Create New Connection \& Credential related link.
14. On the form, fill in the fields.  
    {#create-integration-webex-apps__table_acz_lht_3qb__entry__2}

    |   |   |
    |-|-|
    | Connection URL | Replace \<subdomain\> with the Webex Meeting site domain configured for the organization. Log in to the Webex admin portal and navigate to SERVICESMeetingSites. In the Site name column, \<subdomain\> is the part of \<subdomain\>.webex.com in the site name. |
    | Webex Admin User Name | User name or email address to log in to Webex. |
    [Table 5. Create Connection and Credential form]

    {#create-integration-webex-apps__table_acz_lht_3qb}
15. Fill in the OAuth Client ID and OAuth Client Secret values that you saved while creating the Webex Meetings OAuth application.
16. Select Create and Get OAuth Token and follow the steps to get an OAuth token.  
    Note:  
    For the role required to perform this step, refer to the [Minimal user permissions](https://www.servicenow.com/docs/xC9IOWVSUK3Jrz2bOeE3fQ#integrate-with-webex-apps "Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.") table.
17. Return to the integration profile and select Publish.

### What to do next

After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.

If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see [Create a child alias to set up multiple integration profiles](https://www.servicenow.com/docs/ank2kL8kWf4RhxBVQvFw5g "Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.").

Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/nAflLzIGyHaK_OpPmTYTvw "Use reclamation rules to cancel user subscriptions that have limited to no activity.").  
Create software entitlements for the automatically generated software models to track used software against owned software.

* For more information on creating software entitlements in the Software Asset Management Core UI, see [Create entitlements in Software Asset Management classic](https://www.servicenow.com/docs/MAohEZPg4SjZLPTVioRdog "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements in the Software Asset Workspace, see [Create entitlements in workspace](https://www.servicenow.com/docs/Jh~FO6x8BChwOmSEDyY0kA "Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements using the Software Asset Management Playbook, see [Create entitlements using the guided walk-through](https://www.servicenow.com/docs/Tiy_LA~jOKwaLS2ioqEHRA "Use the guided walk-through playbook for a step-by-step process of creating entitlements.").
{#create-integration-webex-apps__ul_cbz_vhr_sqb}  
Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the [License Workbench](https://www.servicenow.com/docs/O_bB4w6fQREuwthkTeWiqg "Review reconciliation results in a simplified workbench view.") (Software Asset Management classic application) or the [License usage view](https://www.servicenow.com/docs/UZ6v3AA1wKSbw~zTb_Xy6w "Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports.") (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.

* For more information on running reconciliation in the Software Asset Management classic application, see [Run software reconciliation](https://www.servicenow.com/docs/xJni40GL3ctIVn4LYUkVVQ "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.").
* For more information on running reconciliation in the Software Asset Workspace, see [Run software reconciliation in the workspace](https://www.servicenow.com/docs/F4t9mIl3Z6yakXJGjLthTg "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.").
{#create-integration-webex-apps__ul_qgf_zhr_sqb}

*[\>]: and then