---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Integrating with Zoom

# Integrating with Zoom {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Integrating your Software Asset Management application with the Zoom service enables you to track your software subscriptions and to reclaim unused licenses.  
With this integration, you can retrieve and analyze licensing information for the following Zoom applications:

* Zoom Regular account (not a Master / Master-sub account) for Meetings
* Zoom Regular account (not a Master / Master-sub account) for Webinar
{#integrate-with-zoom__ul_dld_yjj_2yb}

For additional information about Zoom, see [Zoom Developer
Documentation](https://marketplace.zoom.us/docs).  
Important:  
Minimize security risks and protect information by granting access only to the necessary user or API permissions.{#integrate-with-zoom__table_kcp_jts_nbc__entry__3}

| Process | Required user role in the Zoom application | Authentication scopes |
|-|-|-|
| Download subscriptions | View or edit user information (e.g. assigning licenses and groups to users): View | * user:read:list_users:admin * user:read:settings:admin {#integrate-with-zoom__ul_jmj_2zy_nbc} |
| Pull user activity | View detailed usage reports for the account: View | * report:read:user:admin Note: If your installed Software Asset Management - SaaS License Management version is 14.0.4 or lower, use this scope. You mustn't use the meeting:read:list_meetings:admin scope. * meeting:read:list_meetings:admin Note: If your installed Software Asset Management - SaaS License Management version is higher than 14.0.4, use this scope. You must not use the report:read:user:admin scope. * webinar:read:list_webinars:admin {#integrate-with-zoom__ul_nck_f52_4bc} |
| Reclaim subscription | View or edit user information (e.g. assigning licenses and groups to users): Edit | * user:update:settings:admin * user:update:user:admin * user:delete:user:admin {#integrate-with-zoom__ul_p5g_z1z_nbc} |
[Table 1. Minimal user permissions]

{#integrate-with-zoom__table_kcp_jts_nbc}

## Create a Zoom application {#ariaid-title2}

Create an application in the Zoom App Marketplace.

### Before you begin

Zoom Role required: Zoom for developers: Edit

### Procedure

1. Navigate to [Zoom App Marketplace](https://marketplace.zoom.us/) and sign in to your account.
2. Select DevelopBuild App.
3. In the Select how the app is managed section on the Basic Information page, select the Admin-managed option.
4. Select Save.
5. In the App Credentials section, obtain the Client ID and Client Secret.  
   Copy and save these values in a secure location for later use.  
   Note:  
   Your Client ID and Client secret are sensitive. Don't share them. {#create-zoom-app__step5}
{#create-zoom-app__step5}
6. Enter <kbd class="ph userinput">https://<var class="keyword varname">instance</var>.service-now.com/oauth_redirect.do</kbd> in the OAuth Redirect URL and OAuth Allow Lists fields, where <var class="keyword varname">instance</var> is the name of your ServiceNow instance.
7. Select the Scopes tab on the left navigation menu.
8. Add the following scopes for enabling the integration to get a list of users, track meeting and webinar activity for users, and reclaim unused subscriptions.  
   * user:read:list_users:admin
   * user:read:settings:admin
   * report:read:user:admin  
     Note:  
     If your installed Software Asset Management - SaaS License Management version is 14.0.4 or lower, use this scope. You mustn't use the meeting:read:list_meetings:admin scope.
   * meeting:read:list_meetings:admin  
     Note:  
     If your installed Software Asset Management - SaaS License Management version is higher than 14.0.4, use this scope. You mustn't use the report:read:user:admin scope.
   * webinar:read:list_webinars:admin
   * user:update:settings:admin
   * user:update:user:admin
   * user:delete:user:admin
   {#create-zoom-app__ul_kxf_xyq_nbc}

## Create a Zoom integration
profile {#ariaid-title3}

Create an integration profile to track software subscriptions and optimize licensing
for the Zoom service.

### Before you begin

To create a Zoom integration profile, request the Software Asset Management - SaaS License Management plugin
(sn_sam_saas_int) from the [ServiceNow Store](https://store.servicenow.com/).

ServiceNow Role required: sam_integrator or admin

### About this task

If you're using Software Asset Workspace, the option to create the Zoom integration profile in Core UI is inactive.

### Procedure

1. Navigate to the integration profile.

   | Interface | Action |
   | Core UI | 1. Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles. 2. Select New. 3. Select Zoom Integration Profile. {#create-integration-profile-zoom__ol_ijd_bjk_qtb} |
   | Software Asset Workspace | 1. Navigate to License operationsUser SubscriptionsDirect integration profiles. 2. Select New. 3. Select Zoom from the drop-down list. 4. Select Continue. {#create-integration-profile-zoom__ol_wjd_bjk_qtb} |
   |-|-|

   {#create-integration-profile-zoom__choicetable_o3p_z3k_qtb}
2. On the form, fill in the fields.  
   {#create-integration-profile-zoom__table_gnm_whv_5fb__entry__2}{#create-integration-profile-zoom__display-name-def}{#create-integration-profile-zoom__client-id-def}{#create-integration-profile-zoom__redirect-url-def}{#create-integration-profile-zoom__client-secret-def}{#create-integration-profile-zoom__profile-type-def}{#create-integration-profile-zoom__activity-date-def}

   | Field | Value |
   |-|-|
   | Display name | Name of the integration profile. For example, <kbd class="ph userinput">Zoom Integration</kbd> |
   | Client Id | Client ID for the OAuth application created in the SaaS admin account in [step 5](https://www.servicenow.com/docs/0jX445364V0JrAnkQbhyAQ#create-zoom-app__step5). |
   | Redirect url | This value is automatically populated. |
   | Client secret | Password related with the client ID created in the SaaS admin account in [step 5](https://www.servicenow.com/docs/0jX445364V0JrAnkQbhyAQ#create-zoom-app__step5). |
   | Profile type | Type of integration profile. This value is automatically set to Zoom Subscription. |
   | Analyze user activity from | You can choose to start analyzing data from the current date or from up to 30 days in the past. Choosing a date in the past enables you to detect stale subscriptions without waiting in real time because you can see subscriptions that haven't been used recently. Because choosing a date in the past increases the amount of data that is analyzed, it could take several hours for you to be able to view the results. |
   [Table 2. Integration Profile form]

   {#create-integration-profile-zoom__integration-form-title}
3. Select Submit.
4. On the integration profile, select the Get OAuth Token related link and follow the steps to get an OAuth token.  
   Note:  
   For the role required to perform this step, refer to the [Minimal user permissions](https://www.servicenow.com/docs/0jX445364V0JrAnkQbhyAQ#integrate-with-zoom "Integrating your Software Asset Management application with the Zoom service enables you to track your software subscriptions and to reclaim unused licenses.") table.

### Result

You can view events performed by individual users up to one year prior to the current date. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/nAflLzIGyHaK_OpPmTYTvw "Use reclamation rules to cancel user subscriptions that have limited to no activity.").  
Note:  
Software Asset Management pulls the events from the time that you start downloading user subscriptions irrespective of the profile creation date.

### What to do next

After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.

If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see [Create a child alias to set up multiple integration profiles](https://www.servicenow.com/docs/ank2kL8kWf4RhxBVQvFw5g "Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.").

Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/nAflLzIGyHaK_OpPmTYTvw "Use reclamation rules to cancel user subscriptions that have limited to no activity.").  
Create software entitlements for the automatically generated software models to track used software against owned software.

* For more information on creating software entitlements in the Software Asset Management Core UI, see [Create entitlements in Software Asset Management classic](https://www.servicenow.com/docs/MAohEZPg4SjZLPTVioRdog "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements in the Software Asset Workspace, see [Create entitlements in workspace](https://www.servicenow.com/docs/Jh~FO6x8BChwOmSEDyY0kA "Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements using the Software Asset Management Playbook, see [Create entitlements using the guided walk-through](https://www.servicenow.com/docs/Tiy_LA~jOKwaLS2ioqEHRA "Use the guided walk-through playbook for a step-by-step process of creating entitlements.").
{#create-integration-profile-zoom__ul_cbz_vhr_sqb}  
Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the [License Workbench](https://www.servicenow.com/docs/O_bB4w6fQREuwthkTeWiqg "Review reconciliation results in a simplified workbench view.") (Software Asset Management classic application) or the [License usage view](https://www.servicenow.com/docs/UZ6v3AA1wKSbw~zTb_Xy6w "Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports.") (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.

* For more information on running reconciliation in the Software Asset Management classic application, see [Run software reconciliation](https://www.servicenow.com/docs/xJni40GL3ctIVn4LYUkVVQ "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.").
* For more information on running reconciliation in the Software Asset Workspace, see [Run software reconciliation in the workspace](https://www.servicenow.com/docs/F4t9mIl3Z6yakXJGjLthTg "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.").
{#create-integration-profile-zoom__ul_qgf_zhr_sqb}

*[\>]: and then