---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Reconciliation and product results

# Reconciliation and product results {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Field descriptions for the reconciliation results, product results, and software
product results.

## Reconciliation results {#Recon-swmodelresults-classic__section_nqc_xq4_jbb}

Reconciliation results are listed in the navigation path Software AssetReconciliationHistorical Results  
{#Recon-swmodelresults-classic__table_lrw_slt_ty__entry__2}

| Field | Description |
|-|-|
| Number | Unique identifying number that is generated during the reconciliation process. |
| Last reconciled | Date of last reconciliation run. |
| Ran for | All publishers, or specific publishers. |
| Publishers | Only shown if publishers were specified on which to run reconciliation. |
| Group | Group specified on which to run reconciliation. Values include None, Country, Department, Company, Region, and Cost Center. |
| Subgroup | Subgroup specified on which to run reconciliation. Values include None, Country, Department, Company, Region, and Cost Center. |
| Status | Status of the reconciliation. * Completed * In Progress * Failed {#Recon-swmodelresults-classic__ul_cgl_f4t_ty} |
| Progress | Percent complete and progress bar for the reconciliation run. |
| Progress summary | Specific step within the reconciliation process. Note: This list column is not shown by default. You can personalize your list column settings to add it, if desired. |
[Table 1. Reconciliation Results form]

{#Recon-swmodelresults-classic__table_lrw_slt_ty}

## Software product results {#Recon-swmodelresults-classic__ProductResults}

You can access Software Models, Unlicensed Installs, and Removal candidates related lists
from a product result record.

A product result for a licensable product is generated after reconciliation even if there
are no software models defined for the product.  
Note:  
A Software Model Results record is only created when a software model or entitlement exists for the product.

For licensable products, a software model is automatically created for any unlicensed
installs, subscriptions, or options in the Product Results list that do not have an
entitlement by default. See [properties](https://www.servicenow.com/docs/rsvhFKPtSuF2hmAqejSTeg "You can set default reconciliation properties such as grouping and reconciliation debugging.") to change the com.snc.samp.automaticsmrcreation
property setting. You can also set the com.snc.samp.automaticsmcreation
property to have a software model created automatically for not-licensable products, if
desired.  
To view more information about a specific software product result, select an entry from the Product Results list. Refer to the following table for field descriptions.{#Recon-swmodelresults-classic__table_bnb_zqv_pz__entry__2}

| Field | Description |
|-|-|
| Number | Unique product result number that is generated during the reconciliation process. |
| Publisher | Publisher of the software. |
| Product | Name of software product. |
| Group | Group to which the product result belongs. |
| Subgroup | Subgroup to which the product result belongs. |
| Latest | Indicates whether this product result is from the most recent reconciliation run. |
| Reconciliation result | Unique reconciliation result number that is generated during the reconciliation process. |
| Status | Status of the product. * Compliant * Not Compliant {#Recon-swmodelresults-classic__ul_zqj_k5f_b1b} |
| True-up cost | Estimated cost of remediating non-compliance based on the lowest number of rights needed. |
| Over-licensed amount | Estimated cost of rights not being used. The sum of all Over Licensed amount values from every software model result. |
| Potential savings | Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates. |
| Licensed installs | Total number of installations that are licensed for the product. |
| Unlicensed installs | Total number of installations that are unlicensed for the product. |
| Software Model Results ||
| Status | Status of the software model. |
| Software model | Name of the software model. |
| Unlicensed installs | Total number of installations that are unlicensed for the associated software product. |
| True-up cost | Estimated cost of remediating non-compliance based on the lowest number of rights needed. |
| Over-licensed amount | Estimated cost of rights not being used. |
| Potential savings | Estimated cost saved if reclamation candidates are reclaimed. |
| Licensed Installs ||
| Display name | Name of the licensed software installation. |
| Publisher | Publisher of the software product. |
| Version | Version of the software product. |
| Discovery model | Software discovery model that represents the installed software product. |
| Installed on | Device on which the product is installed. |
| Assigned to | User to which the product is assigned. |
| Unlicensed Installs ||
| Display name | Name of the unlicensed software installation. |
| Publisher | Publisher of the software product. |
| Version | Version of the software product. |
| Installed on | Device on which the product is installed. |
| Assigned to | User to which the product is assigned. |
| Unlicensed Subscriptions Note: This related list is only shown if the software product is a subscription. ||
| Publisher | Publisher of the software product associated with the unlicensed subscription. |
| Product | Name of the software product associated with the unlicensed software subscription. |
| User | Name of the user associated with the unlicensed software subscription. |
| User principal name | Email address of the associated user. |
| Software model | Software model associated with the unlicensed software subscription. |
| Subscription profile | Integration profile associated with the unlicensed software subscription. |
| Unlicensed Users Note: This related list contains SAP system users and is only shown for SAP publisher. ||
| Display name | Unique display name. |
| User | User in the SAP system. |
| SAP user id | SAP ID of the user with access to an SAP system. |
| Email | SAP user email. |
| Names | First and last names of the SAP user. |
| User type | The type of user in the SAP system. * Dialog * System {#Recon-swmodelresults-classic__ul_ccq_hxr_gfb} |
| License type | The named user type value assigned to the user in the specified SAP system. |
| Named user type | Normalized named user type assigned to the user in the specified SAP system. |
| SAP client | SAP client from which the user information was pulled. |
| Removal Candidates ||
| Number | Removal candidate number. |
| Name | Name of the removal candidate. |
| Justification | Justification for becoming a removal candidate. * Low Usage (default) * Unallocated * Unlicensed * Restricted Software {#Recon-swmodelresults-classic__ul_dpg_qtn_dbb} |
| Product | Name of the product. |
| Publisher | Name of the publisher. |
| State | State of the removal candidate. * Attention Required * Ready * Awaiting User * Awaiting Approval * Approval * Awaiting Revocation * Closed Complete * Closed Skipped {#Recon-swmodelresults-classic__ul_izz_fx2_sz} |
| Potential savings | Savings to be gained from reclaiming unused software installations. |
[Table 2. Product Results form]

{#Recon-swmodelresults-classic__table_bnb_zqv_pz}

*[\>]: and then