---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Reclamation rules

# Reclamation rules {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 2, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Reclamation rules define the minimum amount of time for which a subscription must be used. If the subscription doesn't have any activity within a specified time limit, it's added to the list of reclamation
candidates.
For each direct integration, the user activity is defined differently. Only one of the listed activities is required to occur within the specified time limit, not all of them.  
{#reclamation-rules__table_zbp_nxp_zhb__entry__2}

| Direct integration | Activity |
|-|-|
| [Adobe Cloud](https://www.servicenow.com/docs/yLxgZS0ec6k8aHJQaqcN0g "Integrate your Software Asset Management application with Adobe Cloud services to track your software subscriptions and to determine your license compliance.") | Any user activity |
| [Aha!](https://www.servicenow.com/docs/Y~hRPEx3YB1vNI0tJnBWnA#integrate-with-aha "Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses.") | User login Note: The analysis period is 60 days. |
| [Asana](https://www.servicenow.com/docs/laqim9CKtQn7TeNWhCP8dw#integrate-with-asana "Integrating your Software Asset Management application with the Asana application enables you to track your software subscriptions and to reclaim unused licenses.") | * Tasks created * Tasks completed * Subtasks created * Subtasks completed * Assigning tasks or subtasks * Moving tasks or subtasks between projects * Comments added to tasks or subtasks * Story created {#reclamation-rules__ul_gfx_rfw_d5b} |
| [Box](https://www.servicenow.com/docs/UJ1j9XtRmmjakMeY5lKdfQ#integrate-with-box "Integrating your Software Asset Management application with the Box service enables you to track your software subscriptions and to reclaim unused licenses.") | * User login * Any file activity, including 60 actions such as create, edit, delete, share, upload, or download {#reclamation-rules__ul_qmp_tzp_zhb} |
| [Calendly](https://www.servicenow.com/docs/RzKema1bbbTA6l8TPzoOEg#integrate-with-calendly "Integrating your Software Asset Management application with the Calendly service enables you to track your software subscriptions and to reclaim unused licenses.") | Schedule an event |
| [Confluence Cloud](https://www.servicenow.com/docs/mjBA48iCPRrEgAh7r8~jNA#integrate-with-confluence-cloud "Integrating your Software Asset Management application with the Confluence Cloud application enables you to track your software subscriptions and to reclaim unused licenses.") | Create or update a space, page, blog post, comment, or attachment |
| Docusign | Subscription assigned date |
| [Dropbox](https://www.servicenow.com/docs/IocECE_FfptxRLXIp4f8YQ#integrate-with-dropbox "Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.") | * User login * Any file activity, including 60 actions such as create, edit, delete, share, upload, or download {#reclamation-rules__ul_jww_f1q_zhb} |
| [Google Workspace](https://www.servicenow.com/docs/msBlBBSA3DRg9vU7VrgBSA#integrate-with-gsuite "Integrating your Software Asset Management application with the Google Workspace service enables you to track your software subscriptions and to reclaim unused licenses.") | Google Drive and Google Docs :   Any file activity, such as create, edit, delete, upload, download, or sync Gmail :   Any email activity, such as read, create, edit, send, or delete |
| [GitHub](https://www.servicenow.com/docs/_m3CS9MOxgHDFZ8SZa7Qqg "Integrating your Software Asset Management application with the GitHub repository hosting service enables you to track your software subscriptions and reclaim unused licenses.") | * Create a commit comment * Create a Git branch or tag * Delete a Git branch or tag * Fork a repository * Create or update a Wiki page * Any issue comment activity, such as create, edit, or delete * Any issue activity, such as open, close, reopen, assign, unassign, label, or unlabel * Any repository collaborator activity, such as editing the collaborator access permissions * Make a private repository public * Any pull request activity, such as open, close, reopen, assign, unassign, review, unlabel, and synchronize * Any pull request review comment activity * Push at least one commit to a repository branch or tag * Any release activity, such as publish or edit * Any sponsorship listing activity * Star a repository {#reclamation-rules__ul_dbq_1q4_wnb} |
| [GoTo](https://www.servicenow.com/docs/Ew1IElGOmv3Lj5lg0yshnQ#integrate-with-goto "Integrating your Software Asset Management application with GoTo applications enable you to track your software subscriptions and reclaim unused licenses.") | GoToMeeting :   Host a meeting GoToWebinar :   Host a webinar or meeting GoToConnect :   Make a call using a GoToConnect line |
| [Jira Software](https://www.servicenow.com/docs/GrRuMORuh4UoNi25_DQHYQ#integrate-with-jira "Integrating your Software Asset Management application with Atlassian Jira Software Cloud enables you to track your software subscriptions and to reclaim unused licenses.") | * Create an issue * Comment on an issue * Update a comment on an issue * Activities in the following categories: * Auditing * Project changes * Permission changes * Workflow changes * Notification changes * Custom field changes * Advanced Roadmaps changes {#reclamation-rules__ul_en5_dls_vxb} {#reclamation-rules__ul_hzj_nzp_tjb} |
| [Looker](https://www.servicenow.com/docs/gBPTH6MeKEf8KYwQuEJ5gQ#integrate-with-looker "Integrating your Software Asset Management application with the Looker, a Google Cloud application enables you to track your software subscriptions and to reclaim unused licenses.") | User's last login |
| [Microsoft 365](https://www.servicenow.com/docs/jfRat8uLe_2jI79fF5B2bg#integrate-with-microsoft "Integrating your ServiceNow instance with the Microsoft 365 service enables you to track your software subscriptions and software usage to determine license compliance and act on optimization opportunities.") | Any user activity |
| [Microsoft Dynamics 365 and Power Apps](https://www.servicenow.com/docs/8SMATTj8BCt8PZJI39PFug#integrating-with-microsoft365 "Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.") | Create or update the following records in Dynamics 365: * Common entities * Account * Contact * Goal * Product * User * Phone Call * Task * Letter * Email * Appointment * Fax * Custom Activities {#reclamation-rules__ul_cvw_1qt_bdc} * Sale related entities * Competitor * Opportunity * Invoice * Order * Quote * Account * msdyn_relationshipinsightsunifiedconfig * msdyn_relationshipanalyticsmetadata * Lead {#reclamation-rules__ul_gqj_mqt_bdc} * Customer Service entities * Case * Contract * Queue * Service entity activity * Incident {#reclamation-rules__ul_g5t_yqt_bdc} {#reclamation-rules__ul_f4t_hwv_lqb} |
| [Miro](https://www.servicenow.com/docs/Eo1qQy9u8DM~TUZiqlEeUg#integrate-with-miro-enterprise "Integrating your Software Asset Management application with the Miro Enterprise application enables you to track your software subscriptions and to reclaim unused licenses.") | Access or update a board |
| [monday.com](https://www.servicenow.com/docs/XBR2sl25is9DihPqt1Yc2Q#integrate-with-monday "Integrating your Software Asset Management application with monday.com enables you to track your software subscriptions and to reclaim unused licenses.") | * Any board activity, such as create, add or remove a note, add or remove a user, and delete * Any item activity, such as add, edit, duplicate, and delete * User's last login {#reclamation-rules__ul_y3v_4pr_gpb} |
| [PagerDuty](https://www.servicenow.com/docs/1HHOYzaA8PcX9fgXOfNsdg#integrate-with-pagerduty "Integrating your Software Asset Management application with the PagerDuty application enables you to track your software subscriptions and to reclaim unused licenses.") | Be on an on-call schedule |
| [Rally](https://www.servicenow.com/docs/ofbCtQPx8IJiuGgzdAJEEA#integrate-with-rally "Integrating your Software Asset Management application with the Broadcom Rally application enables you to track your software subscriptions and to reclaim unused licenses.") | * User's last login * Last activity time {#reclamation-rules__ul_i5v_qmh_lrb} |
| [Roadmunk](https://www.servicenow.com/docs/Et6QyvqmRDli7PrdoS25wg#integrate-with-roadmunk "Integrating your Software Asset Management application with the Roadmunk application enables you to track your software subscriptions and to reclaim unused licenses.") | * User login * Add comments to ideas or feedback * Create or update feedback * Archive or restore roadmaps {#reclamation-rules__ul_nkf_qns_2qb} |
| * [Salesforce CRM](https://www.servicenow.com/docs/S34iyyJzrza7JwfRE~YHFA#integrate-with-salesforce-crm "Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses.") * [Salesforce Marketing Cloud](https://www.servicenow.com/docs/3rFGvlA7beFp_jbuS7UfRw "Integrating your Software Asset Management application with the Salesforce Marketing Cloud service enables you to track your software subscriptions and to reclaim unused licenses.") {#reclamation-rules__ul_ymq_tsn_41c} | Last activity |
| [SAP SuccessFactors](https://www.servicenow.com/docs/P957LQo_w0yh4lf7AlMyyg#integrate-with-successfactors "Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.") | User login |
| [Slack Enterprise](https://www.servicenow.com/docs/MO2ER_boVW4LZ0CfHNfPpg#integrate-with-slack "Integrating your Software Asset Management application with the Slack application enables you to track your software subscriptions and reclaim unused licenses.") | User login |
| [SmartRecruiters](https://www.servicenow.com/docs/vAPYFgRmCZ4qJpWf4r5l9g#integrate-with-smartrecruiters "Integrating your Software Asset Management application with the SmartRecruiters application enables you to track your software subscriptions and deactivate stale users. The reclamation flow deactivates only the users’ access. The reclamation flow does not affect the subscription cost because SmartRecruiters is not priced based on the number of users.") | Any user activity, such as create a job or a job ad. |
| [Smartsheet](https://www.servicenow.com/docs/fqq_3_jphDB9jEHzMcIETw#integrate-with-smartsheet "Integrating your Software Asset Management application with the Smartsheet application enables you to track your software subscriptions and to reclaim unused licenses.") | User's last activity For the list of activities, see [Event Reporting Reference](https://smartsheet-platform.github.io/event-reporting-docs/). |
| [SurveyMonkey](https://www.servicenow.com/docs/wKh3Yw~CCuwl2OyhwRjAWA#integrate-with-surveymonkey "Integrating your Software Asset Management application with SurveyMonkey application enables you to track your software subscriptions and to reclaim unused licenses.") | * User login or logout * Update a group name * Add or delete a member * Update the group member type * Create or resend an invite * Create or update a permission * Create or update a shared view * Create or download an export * Update or delete a respondent * Create or delete grant information * Any survey information activity, such as create, delete, copy, update, and transfer * Any collector information activity, such as create, delete, and update {#reclamation-rules__ul_gg3_dck_bpb} |
| [Tableau Cloud](https://www.servicenow.com/docs/b3fASP6ayE0pUzEB~XnE6Q#integrate-with-tableau-cloud "Integrating your Software Asset Management application with the Tableau Cloud application enables you to track your software subscriptions and to reclaim stale licenses.") | User login |
| [Trello](https://www.servicenow.com/docs/JECFtz8ciCQb7Zgoa8Dyuw#integrate-with-trello "Integrating your Software Asset Management application with the Trello service enables you to track your software subscriptions and to reclaim unused licenses.") | User login Note: The analysis period is 60 days. |
| [Webex](https://www.servicenow.com/docs/xC9IOWVSUK3Jrz2bOeE3fQ#integrate-with-webex-apps "Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.") | Webex Training :   Host a training Webex Events :   Host an event Webex Support Session :   Host a support session Webex Meetings :   Host a meeting Webex Teams : * Send or update messages * Upload a file * Create or update team space memberships {#reclamation-rules__ul_ixd_pvm_3qb} |
| [Workfront](https://www.servicenow.com/docs/t1WIuWbu9McYq4Sq8T2y_Q#integrate-with-workfront "Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses.") | * Create or update projects * Create or update tasks * Create or update issues * Create or update portfolios * Create or update programs * Create or update reports * Create or update filters * Create or update documents * Create or update templates * Create or update expenses {#reclamation-rules__ul_tvq_gwy_gqb} |
| Workplace from Facebook | * Create, update, or view a post in a Workplace group. * Comment on a post in a Workplace group. * Send messages in the Workplace. * Create or update a Workplace Knowledge Library category. * Comment on a Workplace Knowledge Library category. * Create a public event in the Workplace community. {#reclamation-rules__ul_pf4_gmp_sqb} |
| [Zendesk](https://www.servicenow.com/docs/e9LeGhhT08irWLkfeRE~LA#integrate-with-zendesk "Integrating your Software Asset Management application with the Zendesk application enables you to track your software subscriptions and to reclaim unused licenses.") | User login |
| [Zoom](https://www.servicenow.com/docs/0jX445364V0JrAnkQbhyAQ#integrate-with-zoom "Integrating your Software Asset Management application with the Zoom service enables you to track your software subscriptions and to reclaim unused licenses.") | * Host a meeting * Host a webinar * Last activity {#reclamation-rules__ul_lcr_yhx_ywb} |
[ ]

{#reclamation-rules__table_zbp_nxp_zhb}