---
sourceDocument: Xanadu Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-business-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Connect work from other ServiceNow apps to CWM Boards

# Connect work from other ServiceNow apps to CWM Boards {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable a consolidated view of all relevant work by connecting work items from different ServiceNow applications to a Board in Collaborative Work Management.

## Before you begin

Role required: sn_cwm.cwm_user

## Procedure

1. Navigate to WorkspacesCollaborative Work Management.
2. From a Space, select a Board that you want to connect work for.
3. From the Board header, select Connect work.  
   If you
   already
   have connected any work items, then this label is displayed as Connected work.

4. In the Manage connected work modal, select + Add new.  
5. Choose a table and define the conditions to filter the records from the selected table.
   1. From the Table field, select a table.  
      For example, to bring in all the incidents, select the Incident \[incident\] table.  
      Note:  
      Only those tables that you have access to and from the applications that are already installed and active in your ServiceNow instance are available for you.
   2. Change the value in the Name field according to your requirement.
   3. Use the condition builder to add conditions and filter the records from the table you selected.  
      For example, you'd like to bring in incidents that are active and belong to certain categories. Then, your condition set would be similar to the following:

      Active is true and
      Category is Inquiry / Help or Category is Software.
   4. Select the Update count icon (![Update count icon.]()) to check the number of records that exist which match the filter criteria that you defined.  
      Note:  
      Ensure that the number of records available for your filter criteria are not more than 100. You can change this number by default to 500 by working with your admin to update the system property sn_cwm.connect_work_import_limit.

   {#connect-work-to-cwm-boards__substeps_ync_df5_zfc}
6. Select Save.
7. Repeat steps 4 through 6 to connect work items of other types.  
   You can connect up to 10 work item types to a Board and you can add only one connected work configuration per table.
8. Select Save.

## Result

* The Board is refreshed to load and display all the connected work items.
* Any existing information such as Assigned to, State, and Start and End dates is also shown on the Board.
* With the Sprint planning view enabled, you can see all these connected work items in the Backlog list. For more information about performing sprint planning, see [Sprint planning in CWM](https://www.servicenow.com/docs/g2macp6Iti5gWQtbWmA8Bg "Plan, track, and manage work for your teams in the Agile methodology using Sprint planning in Collaborative Work Management.").
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**Related tasks**   

* [Manage connected work item types in CWM](https://www.servicenow.com/docs/GmQ08vM6q3UhEStOgPuGIw "Enable, disable, refresh data, or delete the connected work item types on your CWM Board to keep the work items up to date based on changing requirements.")
* [Update filter conditions for connected work in CWM](https://www.servicenow.com/docs/0oyfJgTPYNm2opfA8uZcLw "Update the filter conditions for connected work item types in Collaborative Work Management Boards so that the work items displayed in the Board reflect your team's current workload.")

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