---
sourceDocument: Xanadu Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-business-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Demand Management

# Demand Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

The Demand Management application consists of tools for capturing, centralizing, and
assessing strategic and operational demands. It also provides a single location for managing all
the demand information.

## Demand Management overview {#c_DemandManagement__section_u3x_spg_kyb}

## Get started {#c_DemandManagement__section_xgv_153_rzb}

|-|-|
| [ExploreLearn the features and business value of Demand Management](https://www.servicenow.com/docs/izkB718pZWecjZYUULj~7Q "Learn more about Demand Management and its process flow, and reviewing its benefits to your organization.") | [ConfigureLearn how to configure Demand Management](https://www.servicenow.com/docs/DEGb8P1_TSoMeolHuofaBw "Configure your Demand Management application to assess and promote demands to projects, enhancements, changes, or defects.") |
| [UseCreate and manage demands with Demand Management](https://www.servicenow.com/docs/wXSKYFloe0FweX9qDzrGCg "Users with the demand manager role can create, view, and modify demands using the Demand Management application.") | [ReferenceLearn about the forms and fields of Demand Management](https://www.servicenow.com/docs/VgSTzTPgPd_dSYpG7t~smw "Reference information to provide additional details about Demand Management such as the fields, user roles, tables, guidelines, and domain separation information.") |
[ ]

{#c_DemandManagement__table_ygv_153_rzb}

## Troubleshoot and get help {#c_DemandManagement__section_bjx_spg_kyb}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#c_DemandManagement__ul_cjx_spg_kyb} A typical workflow for you as the demand manager is as follows:

* Work on a demand to assess the feasibility, effort, and cost of the demand and create a business case for approval of the demand.
* Create demand tasks, such as an initial feasibility review, cost estimate, and effort estimate, to delegate activities to specialized resources or groups. For example, a demand manager can create demand tasks for assessing the cost associated with a software upgrade and the resources required.
* Assign demand tasks to a business analyst, resource user, or an appropriate group. The assigned resource or group then creates a cost plan and resource assignment to help the demand manager assess and qualify the demand. For more information, see [Demand tasks](https://www.servicenow.com/docs/IwLP_NO67wsUYldXJflR_w "A demand task is a unit of work, created within a demand, to break down initial planning activities before converting the demand into a project, change, enhancement, or defect.").
{#c_DemandManagement__ul_hrz_ln1_f3b}
Basics of Demand Management

* Set up the application: Plan, create stakeholders and assessment categories, and create bubble charts.
* Assess ideas: Review and analyze submitted ideas before promoting ideas to demands.
* Create and add details to the demands: Create demands and add demand tasks, stakeholders and assessments, and evaluate and qualify demands.
* Use the Demand Management application or the demand workbench to compare and assess demands, and promote demands to projects, enhancements, changes, or defects.
{#c_DemandManagement__ul_mkd_j42_2r}
* **[Exploring Demand Management](https://www.servicenow.com/docs/izkB718pZWecjZYUULj~7Q)**   
  Learn more about Demand Management and its process flow, and reviewing its benefits to your organization.
* **[Configuring Demand Management](https://www.servicenow.com/docs/DEGb8P1_TSoMeolHuofaBw)**   
  Configure your Demand Management application to assess and promote demands to projects, enhancements, changes, or defects.
* **[Use Demand Management](https://www.servicenow.com/docs/wXSKYFloe0FweX9qDzrGCg)**   
  Users with the demand manager role can create, view, and modify demands using the Demand Management application.
* **[Demand Management reference](https://www.servicenow.com/docs/VgSTzTPgPd_dSYpG7t~smw)**   
  Reference information to provide additional details about Demand Management such as the fields, user roles, tables, guidelines, and domain separation information.