--- sourceDocument: Xanadu Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-business-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Explore # Exploring Feedback application in Strategic Planning {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Learn how to manage feedback and product ideas and make informed decisions in the Feedback application. ## Feedback overview {#explore-product-feedback-in-sp__section_yv1_pxy_zzb} The Feedback application is designed to collect, manage, and evaluate feedback and product ideas. Feedback is received from various sources such as emails, social media, chats, meetings, and the Idea portal. With Feedback, you can analyze feedback on your product, link feedback to a product idea. You can associate feedback or a product idea directly to a planning or non-planning item. This application aligns customer feedback with the product roadmap, identify trends and statistics, and track the progress of feedback implementation. ## Feedback benefits {#explore-product-feedback-in-sp__section_cw1_pxy_zzb} With Feedback, you can: * Gather feedback from users and make data-driven decisions about product development, improvements, and future strategies. * Create feedback or product ideas and link them with a feedback or product idea or planning or non-planning items. * Import ideas from the Idea portal to Feedback application. * Configure Microsoft Outlook add-ins to submit feedback directly from your Outlook account. * Configure an email account in your instance so that sending emails to this configured email address creates a feedback record. {#explore-product-feedback-in-sp__ul_plq_dxs_1yb} {#explore-product-feedback-in-sp__table_dw1_pxy_zzb__entry__3} | Benefit | Feature | Role | |-|-|-| | Capture and evaluate feedback from multiple sources to make informed decisions on your product. | [Create Feedback in Strategic Planning](https://www.servicenow.com/docs/hT7D8iJShiAdbOktt_rMOQ "Create feedback using the Feedback application and make informed decisions on your product.") | pf_user | | Create and prioritize product ideas that can be implemented. | [Create Product idea in Strategic Planning](https://www.servicenow.com/docs/FCeDieBXt0Q_mXFvShePaw "Create a product idea using the Feedback application and prioritize which ideas are important to users. Incorporate product ideas into feedback to enhance your product.") | pf_user | | Manage your feedback by associating it with one or multiple product ideas that can be evaluated, prioritized, and worked on. | [Associate feedback with a product idea](https://www.servicenow.com/docs/~lafKLFDHsuM9PvxtRzgbA "Link a feedback record with one or multiple product ideas that can be planned, prioritized, and executed.") | pf_user | | Link your feedback or product idea to a planning or non-planning item to address concerns. | [Associate a feedback or product idea with a planning item](https://www.servicenow.com/docs/JC2E0IK8cj6ctgh7NVej_g "Link a feedback or product idea record with a planning item. By doing this association, you can address customer concerns promptly in a central location and ensure that every input is considered when making decisions.") and [Associate a feedback or a product idea record with a non-planning item](https://www.servicenow.com/docs/tZozpeM~4ejY~EVP4C70Lg "Link a feedback record or product idea record with a non-planning item. By doing this association, you can address customer concerns promptly in a central location and ensure that every input is considered when making decisions.") | pf_user | | Associate and manage goals associated with product ideas. | [Associate a product idea with a goal](https://www.servicenow.com/docs/hB8jca7eTiVFcTB6R2Jb6Q "Create a goal relationship by associating one or more product ideas with goals. Focus and target on product ideas by defining specific goals.") | pf_user and goal_user | | Collect and manage documents, files, or resources associated with product ideas. | [Docs in Feedback](https://www.servicenow.com/docs/~hvsmB7osP~5TQznUUbBIg "Capture documents, files, or resources associated with a product idea in the Doc tab.") | pf_user | | Import ideas from the Idea portal to Feedback. | [Integrate the Idea portal with Feedback application](https://www.servicenow.com/docs/HVzmBDOwsyJWBf2xgvROsQ "Integrate the Idea portal with Feedback application to enable collaboration of product ideas with feedback.") | sn_align_core.apw_admin | | Create or submit feedback from the Microsoft Outlook directly without disturbing the workflow. | [Submit feedback from Microsoft Outlook](https://www.servicenow.com/docs/jorU5jEIBH3wONUKTuKtSw "Create or submit feedback from Microsoft Outlook directly. By configuring feedback creation and submission within Microsoft Outlook, project managers can easily provide feedback without having to switch between different applications.") | pf_user | | Configure the non-planning items that you want to link with the feedback or product idea without having to switch between related items. | [Configure non-planning items for feedback or product ideas records](https://www.servicenow.com/docs/ZQk8kazx_b_0afjLhsWr0g "Configure non-planning items to link your feedback or product idea records to navigate quickly between related items.") | admin | | Configure filters for feedback or product idea overview page to get information based on your preference. | [Filter configuration](https://www.servicenow.com/docs/uFBufTGzBArNPjAjMYdYNg "Configure the filters for the feedback or product idea overview page to display information based on the preferences of your users. Use filters to find and engage with feedback and product ideas that are the most relevant to their interests.") | admin | | Generate concise and informative summary of customer feedback using Now Assist for SPM. | [Summarize the feedback by using Now Assist for Strategic Portfolio Management (SPM)](https://www.servicenow.com/docs/Mp2zp3~HXX1rkxU44Tm6Xw "Generate a summary from the name and description of the feedback records so that you can analyze a large volume of feedback quickly without reading each feedback record manually. You can do this task by using the multi feedback summarization skill in the Now Assist for Strategic Portfolio Management (SPM) application.") | pf_user | | Generate a summary of selected text using Planning item Gen AI Docs skill. | [Generate the summary for selected or complete content with Planning item Gen AI Docs skill in Strategic Planning](https://www.servicenow.com/docs/9OeBlprtJXzKiDV1lJwkgA "Quickly learn the details of the documents from the summary that is generated by Now Assist in Strategic Planning.") | pf_user | | Refine planning item description using write planning item skill. | [Refine planning items content using write planning item skill](https://www.servicenow.com/docs/XzY_FZMijb5l_64xk1kWZA "Improve record quality by enabling AI-assisted text refinement in the description fields of Product Idea, Demand, Epic, Project, Capability, Feature, and Story forms in Strategic Planning Workspace. Enable product managers and agile users to refine planning item content efficiently using the Elaborate and Shorten options and create planning items with sufficient information.") | sn_align_core.apw_user | [ ] {#explore-product-feedback-in-sp__table_dw1_pxy_zzb} **Related concepts** * [Configuring Feedback application in Strategic Planning](https://www.servicenow.com/docs/td7AD7tjyd75JETT7OuF8w "Configure Feedback application with other applications to submit your feedback.") * [Managing Feedback application in Strategic Planning](https://www.servicenow.com/docs/dfdDqXZ4JmBQf4jOPnP4MQ "Use Feedback application in Strategic Planning and create Feedback and product ideas to take data driven decisions during product development. Associate the feedback with a product idea or with a planning or non-planning item that can be tracked, prioritized, and implemented.") **Related reference** * [Feedback reference](https://www.servicenow.com/docs/hphIOP5HWLNnq~pASE9PxQ "Reference information to provide additional details about Feedback such as the fields, user roles, tables, and system properties information.")