Agent Client Collector health instance scan suite

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The Agent Client Collector (ACC) health instance scan suite consists of checks that detect anomalies and other issues that might occur on your instance.

    The Agent Client Collector (ACC) health instance scan suite consists of the checks in the following table.
    Table 1. ACC Health Instance Scan Suite checks
    Check name Description
    ACC duplicate agent for host CI Checks and reports configuration items (CIs) that are associated with multiple active agents, which could indicate imprecise CI identification.

    When working on an instance associated with the xanadu release or earlier, you must import the global.ACCInstanceScanUtil to enable running this check.
    ACC find modified script includes Reports Agent Client Collector Framework script includes that might have been modified. Because these files might have been modified after the last upgrade, the Agent Client Collector (ACC) health instance scan suite detects changes that weren’t detected by the regular check.

    When working on an instance associated with the xanadu release or earlier, you must import the global.ACCInstanceScanUtil to enable running this check.
    ACC skipped upgrades Reports skipped updates since the last upgrade.

    When working on an instance associated with the xanadu release or earlier, you must import the global.ACCInstanceScanUtil to enable running this check.
    ACC verify plugin folder hierarchy Validates that the ACC Plugin folders were created correctly and flags duplicate folders that might cause assets to synchronize incorrectly.
    ACC active policies count Counts the number of active published policies. If the number is above 300, the check warns about adverse performance and suggests consolidating policies, where possible.
    ACC agent to MID Connection Connects 1000 agents for every 1-GB Java Virtual Machine (JVM). This check verifies whether a MID Server is overloaded. If so, either add an additional JVM or disperse the agents to other MID Servers.
    ACC verify sn_agent CI counts match Verifies that the number of records in the sn_agent_ci_extended_info table match the number of records in the sn_agent_cmdb_ci_agent table. Both tables contain the data for a single agent.

    For details on importing the global.ACCInstanceScanUtil script include, see the Script Include ACCInstanceScanUtil [KB1630132] article in the Now Support Knowledge Base.

    For details on instance scans, see Instance Scan.

    For details on executing the Agent Client Collector health instance scan suite, see Execute a suite scan.