---
sourceDocument: Xanadu IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure metric charts for Agent Workspace

# Configure metric charts for Agent Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Configure the set of Metric Intelligence metric charts, chart types, and other
chart characteristics, that appear in Agent Workspace.

## Before you begin

Role required: admin or evt_mgmt_admin

## About this task

Up to 10 metric charts for a class can be configured to appear in the Metric Intelligence metric charts form in Agent Workspace. Metric
chart configurations are stored in the Metric Dashboard Metadata
\[sa_metric_dashboard_metadata\] table, determining which metric charts appear for a
CI that is associated with an alert. By default, the Metric Dashboard Metadata
contains pre-configured metric charts for several classes.

If [resource binding](https://www.servicenow.com/docs/h6bErCxPO_YiDEraAfQpSw "Bind metrics to resources to simplify metric events binding by enabling binding to resources such as specific disks or web pages, in addition to binding to CIs.") is enabled
and you specify a Resource Type in the metric chart
configuration, then all the resources for the CI are included in the chart. The
class table for the resource class (such as
ci_resource_metric_extension) that you specify is used for
retrieving all the resources for the CI. Then, for each point in time in the data
series, the values of resources are aggregated into a single data point which is the
average of the metric values of all resources for that point of time.  
{#configure-metric-chart-workspace__table_tst_ndb_nhb__entry__3}

| Chart type | Resources | Aggregation |
|-|-|-|
| Time_Series | No | No aggregation |
| Time_Series | Yes | Resources are averaged per data point. |
| Single_Score | No | Data points are aggregated according to the Chart Aggregate setting. |
| Single_Score | Yes | Resources are averaged per data point and then data points are aggregated according to the Chart Aggregate setting. |
[Table 1. Chart aggregationAggregation is applied differently, depending on the setting of Chart Type, and on whether resources are included in the chart as indicated by the setting of Resource Type:]

{#configure-metric-chart-workspace__table_tst_ndb_nhb}

## Procedure

1. Navigate to AllEvent ManagementAdministrationMetrics View Configuration.
2. In the Metric Dashboard Metadatas (Dashboard Metadata) list view, select an existing configuration or click New.
3. Fill out the Metric Dashboard Metadata form.  
   {#configure-metric-chart-workspace__table_svv_jry_lhb__entry__2}

   | Field | Description |
   |-|-|
   | Active | Include the chart on the Metric Intelligence charts form in Agent Workspace. |
   | Resource Type | Resource class associated with the CI and for which to retrieve and aggregate all resources. |
   | Configuration Item Type | CI class that the chart applies to such as cmdb_ci_metric_extension. |
   | Chart Aggregate | Type of aggregation that is applied for single-score charts. Aggregation can be the average of the data points in the time series. Or, the minimum, maximum, or the last data point in the time series. |
   | Source Metric Type | Metric such as '% Free Space' that is being monitored for the CI type. |
   | Order | Order in which the metric chart appears within all metric charts specified for the class. For proper appearance and alignment, all single-score charts always appear after any time-series charts, regardless of order settings. |
   | Chart Type | * Time_Series: Charts all the data points in the time series for the metric and CI of the chart. * Single_Score: A single number which is the aggregation of all data points in the time series for the metric and CI of the chart. Aggregation is determined by the setting of Chart Aggregate. {#configure-metric-chart-workspace__ul_orn_1sy_lhb} |
   [ ]

   {#configure-metric-chart-workspace__table_svv_jry_lhb}

*[\>]: and then