Exploring Agent Client Collector for Visibility

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read

    • Learn how you can use Agent Client Collector for Visibility (ACC-V) to discover data on your target hosts.

    Agent Client Collector for Visibility overview

    ACC-V is an additional mechanism to perform Discovery. It is an alternative to horizontal IP-based Discovery for OS-related attributes including system information, network interfaces, running process, and so on. ACC-V is suitable for on-prem servers and cloud instances. ACC-V discovers software from different installation sources, such as Chocolatey, Click-to-Run and winget, in addition to traditional msi-based installations.

    Agent Client Collector for Visibility supports the following modules:
    • Data Collection
    • Enhanced Inventory
    • Serial Numbers
    • Storage Devices
    • File Systems
    • Network Adapters
    • TCP Connections
    • Running Processes
    • Installed Software
    • Local User
    • Intel vPro® platform
    Note:
    • Currently, Agent Client Collector for Visibility does not support multi-languages. If values returned are not in English, the returned data cannot be parsed properly and the discovery will fail.
    • Powershell is not being used in any of the ACC-V modules on Microsoft Windows operating systems.

    You can register and manage your target systems in the ServiceNow Configuration Management Database (CMDB) using the ACC-V pushed-based model. There is no need to provide credentials, configure schedules, or scan IP ranges.

    Agent Client Collector for Visibility workflow

    The following illustration describes the high-level architecture of Agent Client Collector for Visibility.

    Figure 1. ACC-V architecture
    This block diagram shows the components that work together
    ACC-V works with the following components:
    • ServiceNow Instance
    • ServiceNow MID Server
    • Target host machines
    • ServiceNow Agent Client Collector which runs on the Target host machines

    Supported operating systems

    ACC-V collects the system attributes and related lists normally collected by the OS pattern. ACC-V currently supports the following operating systems on x86_64 architecture:
    • Linux
      • Red Hat Enterprise Linux (RHEL) and Oracle Linux (OL) 7, 8, 9
      • Centos 7, 8, 9
      • SLES 12, 15
      • Ubuntu 18, 20
      • Amazon Linux 2
      • Debian 9 and 10
    • Microsoft Windows
      • Windows Server 2012, 2012r2, 2016, 2019, 2022
      • Windows 10 Enterprise Edition
      • Windows 11 Enterprise and Professional Editions
    • macOS (starting in ACC-V version 1.3.0)
      • 10.15 - Catalina
      • 11 - Big Sur
      • Monterey (x86)
      • 13 - Ventura
      • macOS Ventura on ARM64 - Apple Silicon M1/M2
      • Sonoma